Unauthorized charge

[amazing_Palette5D52]

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

[Nancy OShea · Accepted solution]

This is a public user forum, not Adobe billing.  Log-in to your Adobe account below and click on Manage Plans to find out what you ordered and when.  Perhaps someone in your family or firm ordered the PDF pack without your knowledge.   Ask around.

https://account/adobe.com/plans

If you're certain this is not your order, contact your bank immediately.  Your card may have been compromised.

[amazing_Palette5D52]

Thanks. Fixed.

[Rod35467048gsj9]

Just happened to me from adobe . $1136.00 there is no way have have purchased anything from them . Bank is investigating . Adobe.com saggart,dub 

[kglad]

@Rod35467048gsj9 

correct.  if you've never started an adobe trial and/or subscription and have no idea how adobe could have your credit card info, contact your credit card issuer and report fraud.

[Nicholas36742116l0o2]

I got the same one, I think there is a lot of hackers trying to steal

[kglad]

@Nicholas36742116l0o2 

correct.  ie, if you do not have and never had an adobe subscription/trial, contact your credit card issuer.

[Nicholas36742116l0o2]

Excuse me sir, I just get information that I subs to adobe stock - 10, yearly paid per month and I didnt even do any subscription, and know i'm in contact with agent named aswathi and tashmiya

[kglad]

ok.  you can also check your account, https://account.adobe.com to see what adobe thinks you've purchased.

[justina_3994]

I contacted Adobe Customer Support on Sep 16 and got my subscription cancelled. I never received the promised refund. 

But then, They have charged me again - USD 60.89 from Adobe, Saggart, Dublin. 

And Adobe Customer Support has NO CLUE where the charge is coming from. They're not able to locate! 

I can't wait for Nov 07 to get charged again. My account is: lt579@live.mdx.ac.uk

PLEASE HELP!

[kglad]

re-contact adobe support if your account shows something unexpected.

[zqpiggy]

Excuse me, is this issue resolved? I have met the same situation, same payment from Adobe Saggart Dubl

[kglad]

@zqpiggy 

check your account, https://account.adobe.com

if you see a charge you don't understand, contact adobe support.

if you see no charge at your account but see a charge on your credit card, contact the card issuer to report fraud.

[volodya_7503]

Hey, do you get refund from dat payment or no? I have the same situation

[kglad]

read my previous post.

[antonio_8597]

Ya cancelé todas las suscripciones y siguen cobrándome cómo hago para cancelar la suscripción ya me han cobrado más de 3 veces. 

[antonio_8597]

Dear Adobe Support Team,

I am reaching out regarding a recurring issue with a charge of $57.99 attempted on my account, despite the fact that I already canceled my subscription. This situation is frustrating and unexpected, as I followed the proper cancellation process.

I kindly request that you look into this matter urgently and confirm that my subscription has been fully canceled. Additionally, I ask for clarification on why these charges are still being attempted.

Your prompt attention to resolving this issue would be greatly appreciated, as I would prefer to avoid any further inconvenience.

Thank you, and I look forward to your swift response.

Best regards,

Antonio Duque

[kglad]

@antonio_8597 

this is not adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.