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Unauthorized charge

New Here ,
Nov 03, 2019 Nov 03, 2019

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Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

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correct answers 1 Correct answer

Community Expert , Nov 03, 2019 Nov 03, 2019

This is a public user forum, not Adobe billing.  Log-in to your Adobe account below and click on Manage Plans to find out what you ordered and when.  Perhaps someone in your family or firm ordered the PDF pack without your knowledge.   Ask around.

https://account/adobe.com/plans

 

If you're certain this is not your order, contact your bank immediately.  Your card may have been compromised.

 

 

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Community Expert ,
Nov 03, 2019 Nov 03, 2019

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This is a public user forum, not Adobe billing.  Log-in to your Adobe account below and click on Manage Plans to find out what you ordered and when.  Perhaps someone in your family or firm ordered the PDF pack without your knowledge.   Ask around.

https://account/adobe.com/plans

 

If you're certain this is not your order, contact your bank immediately.  Your card may have been compromised.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 11, 2019 Nov 11, 2019

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Thanks. Fixed.

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Just happened to me from adobe . $1136.00 there is no way have have purchased anything from them . Bank is investigating . Adobe.com saggart,dub 

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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@Rod35467048gsj9 

 

correct.  if you've never started an adobe trial and/or subscription and have no idea how adobe could have your credit card info, contact your credit card issuer and report fraud.

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3 hours ago 3 hours ago

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Did you find out how you got charged? 

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