Underage subscriptions

[cafune_4979]

1. Hello! Recently my daughter wanted to get into 3d projects and such, so I let her use my designated apps for it, but now I've noticed she’s signed up for the Adobe Substance 3D with my Cash App card (I'm assuming it auto-filled), and looking through the Adobe terms if service, she's still not above the age allowed to start a subscription (she's 12 years old)

Is there a way for me to get out of paying this fee that I didn't agree to without renewing my payment method? I wouldn't want to pay $60 for a program my daughter only used once for 15 seconds.

[Kanikas · Accepted solution]

Hi cafune_4979, 

We are here to help you. You can cancel the subscription without being charged any fee within first 14 days of initial purchase. Please follow steps shared in this link to cancel the subscription: https://adobe.ly/47UbnTT;

Hope this helps. 

Thanks 
^KS

[cafune_4979]

We were on a trip and I didn't check my cashapp account until just recently, thankfully my money was already in the savings account and I didn't get it actually taken out of my account but I cannot cancel unless I pay

I could…. But I don't want to… 

[kglad]

you can't cancel unless you fix any existing payment problems, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

you can check your account, https://account.adobe.com to see if there are any problems.