Hello,
For the second time, I am having to post in relation to the pop-up saying my lightroom app is unlicensed. I am very, very disappointed at this.
Firstly, my Creative Cloud is up to date. I have signed out and in again, and have restarted my laptop. My creative cloud is showing me the images I most recently edited in lightroom, yet lightroom is convinced I am not a paying customer.
I want to impress upon Adobe how utterly insane this whole process is, and implore the company to take a different approach.
Firstly, Adobe knows that there will be many, many paying customers who will receive this message despite having paid-for accounts. For this group of people, of which I am one, Adobe knows that the most likely explanation is an issue with Creative Cloud and the lightroom app not being liked, because of creative cloud needing to be updated (although in my case, updating Creatice Cloud still hasn't fixed the issue). Given that Adobe knows this, why does it think it at all appropriate to send a frankly offensive message to its paying customers accusing them of using unlicensed products? It is accusing paying customers of defrauding the company.
Having pushed the offensive pop-up onto everyone's screens, and purposefully scared its customers into thinking they might lose the app (when many customers use the app for professional, business reasons), why does it only give solutions to geting rid of the pop-up that are based on the presumption the person is trying to defraud Adobe by using unlicensed products? Why does it not, at the very least, have a pop-up that says "your lightroom app does not appear to be linked to a creative cloud account. This is either because your creative cloud needs updating, or because you are using an unlicensed version of lightroom. If you are confident you have a licensed account, please try updating your creative cloud account and/or logging out and in again. If you do not currently have an account, please purchase an account at the following link, otherwise this app will be disabled in 5 days." This would 1) be much better than treating your paying customers like dirt, by giving them the deserved benefit of the doubt that they are paying customers; 2) actually tells adobe users how to fix the issue rather than them forcing them to have to come on a forum and ask for help (a forum which they access by using their paid account login credentials, I might add).
Thirdly, why does Adobe close discussions on this issue when it is, and will continue to be, a live issue so long as this is the approach that Adobe decides to take. The discussions should be left open so that people experiencing the same issue can ask for assistance without having to start a new discussion on what is an extant and ongoing problem.
I simply cannot understand how Adobe believes this is the best approach to dealing with its paying customers. It is completely unacceptable behaviour.
To add insult to injury, Lightroom has bugs relating to the masking tool overlay disappearing that haven't been addressed by the company, and which make it almost impossible to use the product. I politely asked for an update on this issue on two occasions and received no response to either request.
I am not even asking for help or assistance at this point. I'm just extremely disappointed at Adobe's behaviour.
Andy
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