Unsubscribe is broken

[davewill_2437]

The Adobe unsubscribe is brokennnnnnn and has been for yearsssssss. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[davewill_2437]

In my case I had signed up to receive security alerts when vulnerabilities were found and a fix was available. This sign up was done about 20 years ago. I have no other Adobe subscriptions. 

[kglad]

@davewill_2437 

is the problem solved?

[davewill_2437]

No. Will try to get a human next. 

[kglad]

ok, keep us updated.

[Shivangi_Gupta]

Hi @davewill_2437,

Thanks for writing in. As per your account details, there is no active or trial subscription listed under your email ID. What are you trying to unsubscribe?

Could you share more details? We are here to help.
^SG

[davewill_2437]

Thanks. I've attached a screenshot of the most recent email. 

 

[Jeffrey_A_Wright · Accepted solution]

Thanks for the update, Dave.  Do you see an option to unsubscribe at the bottom? For more information on how to subscribe and manage to Adobe security updates can be found at https://adobe.ly/4iONos0. ^JW

[davewill_2437]

Yes. But the unsubscribe link leads to the screenshots that opened this thread. 

[kglad]

@davewill_2437 

then contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

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