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Jayant387953034z9o
Participant
July 24, 2024
Answered

Unsubscribe me

  • July 24, 2024
  • 1 reply
  • 381 views

Hi, 

I unsubscribed me from the app and deleted the app in the trial period only, and at that time I received the message that you're unsubscribed, so your subscription will get cancelled. So, I thought there will not be any monthly subscription fees will be charged, but unfortunately Adobe was trying to get payment from my credit card which was registered while getting adobe app downloaded. As my credit cards international uses are off, they can't get the payment. They tried twice to get the payment. 
In this case I want answer from Adobe that if I already unsubscribed from app within 3-4 days without using any of the features in trial period, then why are you or your system trying to get the payment from my card. Please unsubscribe me from your system account as I don't want to take your services and I deleted my app and account, you also delete my account and don't try to use my card for payment. 
thanks , hope you will take action at the earliest. 

Jayant Kapare India 

 

This topic has been closed for replies.
Correct answer John T Smith

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 24, 2024

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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