Update the payment method

[lienes41893483]

Hello, everyone! My account is asking me to update the billing method and I've done it several times. Unfortunately,  for some weird reason, payment doesn't go through! This morning I found out that Adobe even had returned my money. Since I tried to pay several times now, I understand why. However, on my account it STILL requires to update the payment method and pay the monthly payment. Does someone have a similar experience? Is there an email I could contact to?

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
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You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

there's no email to start contact with adobe support.  beware of anyone contacting you pretending to be adobe support.

that said, there are two ways for you to contact adobe support and both are listed by @John T Smith. use one of those methods.