Urgent: Unauthorized Cancellation of My Adobe Photography Plan (20GB)

[SOURABH250199405c9n]

I have been a subscriber to the Adobe Photography Plan (20GB) for the past 5 years, and I have never faced an issue before. However, today I received a shocking email at around 2:00 AM (IST) stating that my subscription has been cancelled.

The problem is:

• I never requested or authorized any cancellation.

• My subscription is active and fully paid. In fact, the invoice for my upcoming billing cycle (September–October 2025) has already been generated and the payment was successfully deducted.

• Despite this, my account is now showing as inactive and I am unable to access the services I have been paying for.

This situation is very concerning because not only am I locked out of essential tools that I use daily for my work, but it also raises concerns about possible system errors or account security issues.

I kindly request:

1. Immediate clarification on why my plan was cancelled without my consent.

2. Reactivation of my Photography Plan (20GB) with no disruption to my service.

3. Assurance that my payment for the current billing cycle will be honored and not lost.

4. Investigation into how this cancellation request was triggered.

This is an urgent matter, as I rely on Adobe tools for my professional work and any downtime directly impacts my projects. Please treat this as a high-priority request and provide me with a resolution at the earliest.

Looking forward to your quick response.

[Ian Lyons]

@SOURABH250199405c9n 

I'm moving your post to the 'Account, Payment & Plan' forum. 

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[SOURABH250199405c9n]

I have been a subscriber of the Adobe Photography Plan (20GB) since 2020. On 6th August 2025, I received an official email from Adobe regarding:

• A price change for my plan (from US$9.99/month to US$14.99/month) effective from my next renewal date 05-September-2025 (PT).

• A note that this plan would no longer be available for new purchases after January 15, 2025, but existing users (like me) could continue with their subscription as long as it remained active.

Based on this, I continued with my plan, and the payment for my next billing cycle (September–October 2025) has already been processed, with an invoice generated.

However, to my surprise, I have now received an email saying that my subscription has been cancelled, and a refund is being issued. Please note:

1. I never requested any cancellation.

2. My plan was fully active and already paid for.

3. Adobe’s earlier communication clearly stated that this plan would remain valid for existing subscribers unless they cancelled it themselves.

4. With this cancellation, I am now at risk of permanently losing access to a plan I never intended to cancel, which is unfair and highly disruptive to my professional work.

I kindly request your immediate support on the following points:

• Please reinstate my Photography Plan (20GB) with full continuity.

• Clarify why this cancellation was processed without my request, despite an active and paid subscription.

• Confirm that I will not lose access to this legacy plan going forward, as per Adobe’s commitment.

I rely on Photoshop and Lightroom daily for my professional projects, and this sudden cancellation is causing serious disruption. I would greatly appreciate a prompt resolution to this issue.

Thank you for your urgent attention.

[kglad]

@SOURABH250199405c9n 

please don't post duplicate messages.

and again, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[SOURABH250199405c9n]

see, there you refund my money, but i want my old subscription. 

[kglad]

if you have no subscription, a new one will need to be started.

[Shivangi_Gupta]

Hi Sourabh,

We are sorry for the experience. Ideally the subscriptions never get auto-cancelled. 

Have you been charged this month(September) for this year's renewal subscription? Let us know. We are here to help.

^Shivangi

[SOURABH250199405c9n]

yes, i charged for this month, on the same day in the night, i got the email then my cancellation request is confirmed but i never applyed for it.  now i got the refund from your side but what about my old plan ??

[Kanikas]

Hi SOURABH250199405c9n,

The Photography subscription stands cancelled.

^KS

[SOURABH250199405c9n]

but i didnt cancelled it then how it happen 

[Shivangi_Gupta]

I see! Would you mind contacting our support team here: https://adobe.ly/3IebBdV

They'll be able to check the account details and help you with the issue.

^Shivangi