​Urgent: Unexpected Charge and Refund Request - Adobe ID REMOVED

Dear Adobe Customer Service,

I hope this email finds you well. My name is QUOC ANH MAI, and I'm writing regarding my Adobe Photoshop subscription (). I've encountered an unexpected charge that I need your assistance with.

Here's a timeline of events:

1. On August 20, 2024, I started a free trial of Photoshop.
2. The trial was set to end on August 27, 2024, after which I would be charged US$22.99 monthly.
3. I was informed that I could cancel my annual subscription before November 9, 2024, to get a full refund and avoid fees.
4. On August 28, 2024, I was charged US$22.99 as I forgot to cancel before the trial ended.
5. I continued using the service until September 25, 2024, when I decided to cancel my subscription.
6. Upon cancellation, I received a confirmation that my service would end on September 27, 2024.
7. However, I've now received a notice that Adobe will charge me an additional $126.45 on September 26, 2024.

I'm writing because I'm very confused and concerned about this $126.45 charge. This amount was not mentioned in any of the information provided to me about the trial or subscription terms. The documents I received clearly stated that I could cancel before November 9, 2024, for a full refund, and there was no mention of any cancellation fees.

Given this information, I kindly request:

1. A detailed explanation of the $126.45 charge, as it was not disclosed in the subscription terms or trial information.
2. Cancellation of this pending charge of $126.45, if it hasn't been processed yet.
3. A full refund of $126.45 if the charge has already been processed.

I believe this charge is erroneous based on the information provided to me at the time of signing up for the trial. I acted in good faith to cancel the subscription within the terms I understood to be in place.

I would greatly appreciate your prompt attention to this matter. If you need any additional information or documentation from me, please let me know, and I will provide it immediately.

Thank you for your time and assistance in resolving this issue. I look forward to your response and a quick resolution.
Best regards,
QUOC ANH MAI

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