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Veo que el 3 de noviembre tengo un cobro de adobe.com en mi tarjeta de créditoy yo no he co

New Here ,
Nov 12, 2023 Nov 12, 2023

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El 3vde noviembre aparece en el registro de mi.tarjeta de crédito un pago a Adobe.com que yo nunca he autorizado

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

if that fails to make sense, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Nov 14, 2023 Nov 14, 2023

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Hi @Ana33559436o8q2,

Thanks for reaching out. We do not see any active subscription under your email address or any transaction made from Adobe's end. In my personal opinion, it can be some fraudulent activity in your bank account.

Since this is a concerning topic, you can have a private discussion with our support team as suggested by @kglad.

I would also recommend contacting and informing your bank regarding this.

Let us know if you have any questions.

Regards,

Shivangi

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