Waiting on a Refund

[Fibromite27059755omcx]

I paid for Adobe Cloud for my son for 2021 into 2022, with an annual renewal date of 3rd October. I cancelled the subscription as my son's colleage now provides access to adobe apps.

This was cancelled within the 14 day timeframe specified by your terms and conditions.

To date, no refund has been received.

This was for an annual renewal.

Can you please let me know when I can expect a refund please.

If you need to Adobe ID, this can be provided.

[Abambo · Accepted solution]

The refund is only for new subscriptions. A refund is not due for renewals. If you have paid an early termination fee, you should contact Adobe customer service. Furthermore, if you have a prepaid annual subscription, you should also contact customer service.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)