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O
Oona M
Participant
July 14, 2020
질문

Wanting my own Adobe account, I inadvertently updated or paid for my daughter's account (2nd license

  • July 14, 2020
  • 3 답변들
  • 495 조회

I want to have my own Adobe account, but inavertently updated (and paid for) my daughter's Adobe account on this device, which she obtained through Grinnell College. Is there any way I can cancel that subscription and strat over on my own account?

이 주제는 답변이 닫혔습니다.

3 답변

T
Test Screen Name
Legend
July 17, 2020

My suspicion is that you will find you've just made a nice gift of a year's subscription, because you committed when you clicked buy.

O
Oona M작성자
Participant
July 15, 2020

HELP! While trying to buy my own subscription to Creative Cloud, I inadvertently did it while on my daughter's profile to her Adobe Enterprise account. How can I cancel that subscription, and then how can I be sure I've got my own account profile so I can re-subscribe? Please, I don't want to end up paying the cancellation fee.

S
Community Manager
SuJoshiCommunity Manager
Community Manager
July 15, 2020

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2020

    you might be able to do that via adobe's website, (check https://helpx.adobe.com/creative-cloud/help/cancel-membership.html).

     

    but you might inadvertently cancel your daughter's subscription so it would be safer to:

     

    use a browser that allows popups and cookies and contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html)

     

    p.s. congrats to your daugher (and partial credit to her parents).

      O
      Oona M작성자
      Participant
      July 15, 2020

      Thanks for the help, but that first link is a 404 Page Not Found. 

      The other link asks me to contact Grinnell College's IT person, who is not responding. 

      Is there really no way for you to cancel the charge I made today for a year of Creative Suite? Is there someone I can talk to? I plan on re-buying as soon as this mess gets sorted out.  

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      July 15, 2020

      Hello,
      Try the following link for steps on how to cancel your subscription

      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
      https://helpx.adobe.com/contact.html
      Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
      Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y

      -Manan

      -Manan
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