We can’t verify your subscription status. Photoshop and lightroom

[B B Photographer]

So i been having this issue for the past year or so. Almost every day when i start my computer and try to open photoshop or lightroom i get hit with the login window, it asks me to login, to do two step verification and when i finally entered my password it pops up this message:

"We can’t verify your subscription status."

I been subscribed to photoshop and lightroom for many years so it does not make sense at all why it keeps logging me out. And how it can't verify my subscription status. I am trying to get to work and losing a lot of time. it's like a daily struggle to get going.

I noticed something wierd on https://account.adobe.com/activated-devices
It has multiple instances of the same computer on it, with the exact same name and OS. Its like its detecting my computer that i never changed since i bought it as new computers over and over. I think this issue i am having with the license might be related to that.

Any similar experiences? Its getting really anoying and time consuming if i never know if photoshop is going to work today.

[Ged_Traynor]

Moved to the Account, Payment, & Plan forum from Photoshop ecosystem

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.