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Why am I being charged with no plan?

New Here ,
Jul 17, 2023 Jul 17, 2023

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Really tricky. No plan, no subscription - still charged. All links provided are confusing, missleading. Never tried Adobe Reader Pro, no plan, no subscribtion - but charged. Dissapointed, what a "great" business plan. 

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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You should contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

5. You can contact via Twitter as well, @adobecare
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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..and if you've not used a trial of its software and suspect fraudulent use of your credit card, contact your card issuer to report it.

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