Why am I being charged?

[janh52592996]

Why am I being charged extra after I cancel my dormant subscription? Very annoyed Adobe. Remind me to tell everyone never to do business with you.

[Jill_C]

Did you read the help pages regarding cancellation? 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

[Liza5C0C]

Hello @janh52592996 - There's no active or cancelled Adobe Stock subscription associated with the account you are using on forums. 

[janh52592996]

I don't even know what stock is. This is the only place where i could actually post something. I hate Adobe for charging me extra just for cancelling Photoshop. The right response is: 'Sorry, we will refund you'. Not: 'Oh uh... i don't see a stock subscription'. 

[Jill_C]

You posted in the Stock forum; the purpose of this forum is to discuss issues related to the Adobe Stock imagery service, thus the answer indicating that you don't have a Stock subscription.. The correct forum for issues related to other Adobe products is this one:

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat...

When you select an Annual subscription you are getting a better price than for a month-to-month subscription; therefore, if you cancel before the end of the subscription period you are subject to early termination penalties.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[janh52592996]

Robot reply. Act like humans for once and just refund me.

Verzonden vanuit Outlook voor iOS

[Shivangi_Gupta]

Hi janh52592996,

We reviewed your account details and found that you have an active Photography plan since 3 years 6 months and 14 days. As per Adobe's policy, refund can only be initiated if the subscription is cancelled within first 14 days. Unfortunately, your account is not eligible for refund. You can check the details for Adobe's subscription terms and refund policies here: https://adobe.ly/3LtbrRd

We hope you understand.

^Shivangi