Why did you charge me

[enmanuel_2767]

Hello Adobe Support Team, 

Please help me with this , Illustrator Saggart Dublie deducted ₵ 12,148.39 colones Costa Rica, in my bank account dated Oct 17, 2024 as I already cancelled my trial subcription several days before my trial sub ended (AB04684200079CCR), How I can I file refund on this?

You responce is highly appreciated. 

Please help me.

Thank you

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Payment forum

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[enmanuel_2767]

Hey, again I received another charge from you team. Why did you charge people without my authorization. This seems to be scamm at this point. You have charged me twice. This is ridiculous. 

[kglad]

no one here represents (or works for) adobe.  contact them.

[John T Smith]

You need to read and do what I said on the 17th

[kglad]

before contacting support, check your account to see if everything was canceled so you're prepared.

[clayon_9604]

Why do I get a charge for $74

Adobe Saggart, Dubl

08/19 Rupiah 1202207.00 X

0.000061878 (EXCHG RTE)

[Shivangi_Gupta]

Hi @clayon_9604,

Thanks for reaching out. I looked into your account details however, I could not find any active or trial subscriptions associated with it. Also, I could not find any transaction requested by Adobe.

Did you speak with your bank regarding this?

^Shivangi

[kglad]

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html