• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Wrong email log in

New Here ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

I can't access my paid Lightroom Classic app on my PC. For some obscurer reason my PC has determined that it is new and my regular login to LRC is now impossible. As I try to open the app it comes up with a trial offer as though I don't have a valid subscription. I accidently logged in with an incorrect email when it asked for my details and now there is no recognition of my subscription. I can't log out of the mistaken email nothing seems to work. What can I do

 

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Moving thread to the Account, Payment, & Plan forum from Using the Community

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

LATEST

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines