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Participant
April 6, 2020
질문

you canceled my one year subscription without any prior notice

  • April 6, 2020
  • 1 답변
  • 156 조회

I had a subscribtion of one year until sep 2020 and it was canceled on march 9 2020 and also an amount of 425500 IDR is deducted from my account and I did not ask for this I am really pissed.

이 주제는 답변이 닫혔습니다.

1 답변

LinSims
Community Expert
Community Expert
April 6, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.