I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?
contact support. there are 2 ways to contact adobe; chat and twitter (now x):
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
As per your account info, you have cancelled your subscription on the 13th day. You are eligible for complete refund which should be credited to your bank account within 5-7 business days.
Hi! I am unable to cancel my "Adobe Stocks" subscription. When I try to click "Manage Plan", it says-"You must resolve an issue with your payment details before making any changes to your plan." Hence, I am being unable to cancel my plan. What should I do? Is there a mail ID where I contact?
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