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How to upgrade from a single app membership to complete Creative Cloud

Adobe Employee ,
Jun 18, 2013

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You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account'

Please check this document for details: Manage your membership | Creative Cloud

Membership & account section

Change to an annual membership or a full Creative Cloud membership

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Account management, Creative Cloud

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How to upgrade from a single app membership to complete Creative Cloud

Adobe Employee ,
Jun 18, 2013

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You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account'

Please check this document for details: Manage your membership | Creative Cloud

Membership & account section

Change to an annual membership or a full Creative Cloud membership

Topics

Account management, Creative Cloud

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86.8K

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New Here ,
Jun 18, 2013

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Hi,

If I have a single app upgraded to CC and then wish to upgrade another single, can that be done?

i.e Upgrade to just 2 CC apps rather than the full monty?

Thanks

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Adobe Employee ,
Jun 19, 2013

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Hi there

You can purchase different single app memberships rather than the complete Creative Cloud.

When you refer to upgrading do you mean you already have a single app membership or you have a CS3-CS6 perpetual license that will allow you to get a single app membership at the offer price of £8.78 per month for the first year?

Apologies if I've misunderstood your question.

Regards

Bev

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New Here ,
Jun 19, 2013

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Hi Beverlay,

Thanks for getting back to me.

Don't think I worded my enquiry very well.

I own Creative Suite CS3 Design Standard, and Dreamweaver CS4 as a standa lone product. I definetley need to upgrade InDesign to either CS6 or CC and would like to upgrade Dreamweaver to CS6 or CC. I am just trying to figure out the most cost effecive way of doing it.

I dont have a pressing need to upgrade Photoshop or Illustrator otherwise I'dlook at a full CC membership.

Thanks again for any help.

Gary

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Adobe Employee ,
Jun 19, 2013

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Hi Gary

With you now!

Here are some options:

https://creative.adobe.com/plans

You can sign up for single app memberships for InDesign & Dreamweaver at the offer price as you have a CS3/4 standalone product - £8.78 per month per app for first 12 months.  A month-to-month plan is also available where you can cancel at any time - £27.34 per month.

Complete Creative Cloud membership - offer for first 12 months £27.34 per month.  Again, a month-to-month plan is also available.

CS6 is still available to purchase as a perpetual license.  Upgrades are available from CS5/CS5.5.

Hope this helps.

Thanks

Bev

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Explorer ,
Jun 24, 2013

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I tried following the instructions in the "Manage Your Membership" document but don't get the screen shown in step 2 where there should be a "Learn More" button.  I've looked all over your site for a way to upgrade but there doesn't seem to be any.  Seems like it should be a simple thing.

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Adobe Employee ,
Jun 25, 2013

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Hi there

The upgrade option is not available if you have a single app annual plan (only for month-to-month plans) - we will clarify this on the document. 

If you want to have complete Creative Cloud rather than a single app we can cancel the single app membership and then you can sign up for complete Creative Cloud - $49.99 per month for an annual plan.

Thanks

Bev

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Explorer ,
Jun 25, 2013

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What do you mean an "annual plan"?  I thought I WAS on a month-to-month basis.  I think you've got a LOT of clarifying to do.  Now I'm beginning to see why there's so much outrage in the
Adobe user community over this stupid Creative Cloud.

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Adobe Employee ,
Jun 25, 2013

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You signed up for the special offer for existing CS customers to get a single app membership for $9.99 per month for the first 12 months - this offer requires an annual commitment as per the terms: https://creative.adobe.com/plans

A single app membership without any commitment is $29.99 per month.

Please let me know if you have further questions.

Regards

Bev

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Explorer ,
Jun 30, 2013

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I hold PS CS6 and also Prod prem CS6.Yesterday I subscribed both forCreative Cloud single-app membership for Adobe® Photoshop and also for complete CC.

As I could not activate my single appln, I entered in to chat with customer support and I was told that only one subscription can be made aganist each mail ID and was offered cancellation of 1 year subscription aganist  Creative Cloud single-app membership for Adobe® Photoshop®.

I was exactly advised as follows.

"In this case, you need to cancel Order Number: 24103650524 is placed on 6/29/13 for Creative Cloud single-app membership for Adobe® Photoshop® (one-year) and will be able to use Creative Cloud membership (one-year) without any issue."

When I can hold multiple licenses in perpetual license why I cannot be provided same in cloud.I feel Adobe should come out with some solution

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Explorer ,
Jun 30, 2013

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I absolutely agree, Bosu.  This whole Creative Cloud thing was either poorly thought out and downright bungled, or is a deliberate grab for our wallets by Adobe.  Plus, they make the whole process confusing, suck you into a year committment, and then hide behind fine print.  They seem to be only interested in the big companies and enterprises, not the average users.  The sooner Adobe admits that this was a total cluster f**k and goes back to perpetual licenses, the sooner the Adobe community will regain its confidence in the company.  If Adobe doesn't at least offer CS7 as an option, a large percentage of its users will simply stay at CS6 or find alternatives. 

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Adobe Employee ,
Jul 01, 2013

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Hi BOSU BABU

As stated in the FAQ, membership is linked to an individual ID so if you need more than 1 membership you'd need to use a separate Adobe ID for each one.

http://www.adobe.com/products/creativecloud/faq.html

Can I buy more than one membership to an individual offering of Creative Cloud? 

No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.

Thanks

Bev

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New Here ,
Jan 06, 2014

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I would like to know,

Can I buy 2 Single App plans for individual? So I would like to buy Photoshop for $19.99 per/mo and then buy Illustrator for $19.99 per/mo aswel?

So I will have 2 apps under 1 Adobe ID. Will this work?

Thanks

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Advocate ,
Jan 06, 2014

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You can get Photoshop for $9.99 if you already have photoshop CS3 or newer.

I guess it's not possible with that new technology to have more products assigned to one Adobe ID.

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New Here ,
Jan 06, 2014

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i dont have a an older copy. I just want to know if its possible to buy 2 seperate single apps under 1 ID.

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Adobe Employee ,
Jan 06, 2014

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Hi Jared van Eck

Yes, you can purchase 2 different single app memberships with the same Adobe ID.

Kind regards

Bev

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New Here ,
Feb 28, 2014

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Hi,

As I'm on the PSCC from CS upgrade offer there's no option to upgrade to the full Cloud package offer you currently have (in fact there's no option to upgrade at all in the manage my products screen). How would I go about this?

Thanks,

Pete

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Adobe Employee ,
Feb 28, 2014

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Hi Pete

I can upgrade your plan to complete Creative Cloud - as you have a perpetual license for Photoshop you would qualify for the introductory promo price of £27.34 per month for the first year.

Let me know when you'd like to upgrade.

Kind regards

Bev

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New Here ,
Feb 28, 2014

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Hi Bev,

I'm happy to do it straight away. Do you need any details or agreements from me, or can you just change the package and it's live?

Thanks,

Pete

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Adobe Employee ,
Feb 28, 2014

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Hi Pete

I've gone ahead and changed your plan.

You will receive a refund of £7.53 for the unused days on the Photoshop plan and a charge of £27.37 for the complete plan.  Your billing date will be the 28th of each month.

Please sign out from the Creative Cloud desktop app and back in again to get access to all the products.

Let me know if you have further questions.

Kind regards

Bev

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New Here ,
Jul 04, 2014

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Hi Bev

Sorry to jump in here. I am trying to do just this. I have a single app on a year subscription but I want to change it to the Creative Cloud option with more apps for $29.99 currently on special. Struggling to figure it out. Everything I try does not get me to the special price.


Thanks


Stephen

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Adobe Employee ,
Jul 07, 2014

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Hi Stephen

The $29.99 introductory offer requires a previous purchase of CS3 - CS6. 

If you only have a single app subscription, this does not qualify you for the offer pricing.  If you do have a CS3-CS6 product, please register this to your account to take advantage of the offer.

Kind regards

Bev

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Explorer ,
Sep 11, 2014

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But exactly how does one go about doing this?  There doesn't seem to be any option to upgrade from the $9.99 Photoshop plan to the $29.99 complete CC special for owners of CS3-CS6.  I posted the question in another thread but the answer I got just sent me in circles.  Since I got the $9.99 plan because I owned CS4 I ought to have a simple path to upgrade to the complete plan.  Why does Adobe make it so hard? 

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Adobe Employee ,
Sep 12, 2014

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Hi oldcrow74

Please check the section "Change to an annual membership or a full Creative Cloud membership" - Manage your membership and payments | Creative Cloud

If the 'Switch Plan' option doesn't show the $29.99 plan please let me know & I can assist with upgrading you to the complete plan.

Kind regards

Bev

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Explorer ,
Sep 12, 2014

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The only option I'm presented with is to change my plan to a one year prepaid plan. There doesn't seem to be any upgrade option at all, unless I'm missing it somewhere.  Your site can be terribly confusing.

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Adobe Employee ,
Sep 12, 2014

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Hi oldcrow74

Would you l like me to process the upgrade to the $29.99 complete plan (offer for first 12 months)?

Thanks

Bev

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Explorer ,
Sep 12, 2014

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Yes, please do.  Thank you very much.

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Adobe Employee ,
Sep 12, 2014

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That's it done.

You will receive a refund of $4.14 for the unused time on your previous plan and the new charge of $29.99 + tax ($32.09) has been processed.  Your billing date is now the 12th of each month.

Please sign out from the CC desktop app and sign back in to activate the new subscription plan - you may need to allow a hour or so for the plan to be upgraded.

Kind regards

Bev

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Explorer ,
Sep 12, 2014

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Thanks again for your help.  Much appreciated.

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New Here ,
Sep 23, 2014

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Hi Beverley,

I purchased Dreamweaver under the student discount recently- i was wondering if it would be possible to upgrade to the suite with the same discount?

Thanks!

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Adobe Employee ,
Sep 24, 2014

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Hi whatsaweekend

You currently have a Creative Cloud single-app membership for Dreamweaver but this isn't a Student/Teacher plan.

If you're a qualifying student, you can sign up for Creative Cloud complete - $19.99/month for the first year and then renews at the then-current standard monthly price (currently $29.99/month).

Please let me know if you wish to cancel your single app plan.

Kind regards

Bev

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New Here ,
Sep 24, 2014

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Bev.

youre a rock star.id love to do that. how do we start?

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New Here ,
Jul 01, 2014

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Hi~ I purchased the single App Adobe® Photoshop® CC (one-year) last July,this month will expire. I want to upgrade the plan to Complete plan . but i can't find "cancel plan" button on my plan details page.

Can you help me to upgrade or cancel plan? Or tell me how can I do.

Thank you~


I have ask this at here~

Single App(one-year) will expire and want to upgrade plan~

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New Here ,
Jul 04, 2014

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Thank services help, but now i have a new problem when i bought  CC Complete plan,the detail at here >> My CC Complete plan not working...

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New Here ,
Sep 11, 2014

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Hi but will they charge the full price again?

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Adobe Employee ,
Sep 12, 2014

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Hi ferfregoso

Sorry, I'm not sure I understand your question.

Are you looking to switch from your single app prepaid plan to Creative Cloud complete prepaid?

Kind regards

Bev

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