Incorrect Billing Info - Cannot purchase Creative Cloud Plan. Please Help

New Here ,
Jun 23, 2019

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Hey Guys.

I can't seem to purchase the creative cloud plan due to this error

Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.

The country/region of the account is United States and so is the address associated to the credit card from the US.

Can someone please help me with this?

Thanks

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1 Correct Answer

Adobe Employee , Jun 30, 2019
Beverley_Gray Adobe Employee , Jun 30, 2019
Issue resolved - customer contacted support and the order was processed successfully.ThanksBev

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Most Valuable Participant ,
Jun 30, 2019

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Calling Beverley Gray​ ​–

Bev, do you think you could check into what the issue might be here?

Thanks!

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Adobe Employee ,
Jun 30, 2019

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Issue resolved - customer contacted support and the order was processed successfully.

Thanks

Bev

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Most Valuable Participant ,
Jul 01, 2019

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Good to hear, thanks Bev!

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New Here ,
Apr 09, 2020

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I have the same issue! How to solve this?

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New Here ,
Apr 15, 2020

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Are you using debit or credit cards? Obviously debit cards are not accepted by Adobe as I was informed via chat support... 

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Most Valuable Participant ,
May 28, 2020

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Hi Mart1n2,

 

Not sure why someone told you that. Whether for perpetual software licenses or for recurring subscriptions payments, with Adobe you can just as well pay with a debit card instead...

 

Some folks indeed do this and keep their cards loaded with enough to cover the regular Creative Cloud membership cost.

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New Here ,
May 14, 2020

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Sir i can purchase this app but billing inform incorrect

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