Mexico's IVA (VAT)

New Here ,
Sep 01, 2020 Sep 01, 2020

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I've received a message stating that starting this month (Sep 2020), Abode will charge 16% of IVA (VAT) per order of the Mexican Government; in order to make this tax creditable, I will need the fiscal invoice, SAT (Mexican IRS) certified, will it be provided by Adobe?

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Account management, Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Sep 01, 2020 Sep 01, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Sep 01, 2020 Sep 01, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Sep 01, 2020 Sep 01, 2020

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John,

 

I do consider the topic of the general interest of all Adobe Mexican users, because this TAX requirement is brand new, that's why I post in the forum.  I will also contact support, per your recommendation, thank you.

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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Unfortunately, the Customer Support is the only way to get help.

See also: Find and print your Adobe invoice

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Most Valuable Participant ,
Sep 01, 2020 Sep 01, 2020

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>general interest of all Adobe Mexican users

 

True... so when you get the information from Adobe (which this is not) post the information back here

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