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New Here ,
Nov 09, 2020

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  1. My family use me account to have three days free subscribed on Adobe acroBat reader. Then they cancel the subscribe on the morning of the fourth day. You spent me $78, Can I ask for the refund?
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Download and install, How to, PDF and browsers, PDF Pack, Security digital signatures and esignatures, Share or review PDFs

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1 Correct Answer

Most Valuable Participant , Nov 11, 2020
Test Screen Name Most Valuable Participant , Nov 11, 2020
If you purchased from Google, it is they who took your money and only they can refund it. You need to take this up with Google, if you feel that you are entitled to a refund under the terms you agreed with them.

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Adobe Employee ,
Nov 09, 2020

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you had subscribed to Adobe Acrobat Reader and then canceled it and got charged.

 

Adobe Acrobat Reader is a freeware application. I have checked your account details with the email you are using on this community and found that you have purchased Acrobat Premium service via Google play store for Android.

 

The refund depends on when you cancel and the type of subscription you purchased. For more information please look at the help page https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html#Cancellationfeeandrefunds

 

Regards

Amal

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what5EEA AUTHOR
New Here ,
Nov 11, 2020

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But Google say I can't get the refund

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Most Valuable Participant ,
Nov 11, 2020

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If you purchased from Google, it is they who took your money and only they can refund it. You need to take this up with Google, if you feel that you are entitled to a refund under the terms you agreed with them.

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what5EEA AUTHOR
New Here ,
Nov 11, 2020

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Reply for re :refund 

Btw I can't get the refund as Google say I am not suitable for their policy

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Adobe Community Professional ,
Nov 11, 2020

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Merging this with the previous thread. Please use the reply button in your thread to add comments to it. Do not open additional threads when what you are trying to do is reply.

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Most Valuable Participant ,
Nov 11, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

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Adobe Community Professional ,
Nov 11, 2020

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John,

If the OP ordered from Google Play Store, this is not a matter for Adobe.  It's a matter for Google.

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Most Valuable Participant ,
Nov 11, 2020

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>this is not a matter for Adobe.  It's a matter for Google

 

He asked... was answered... and asked again... so I just figured that since he didn't seem to want to believe the answers here, he could ask chat support and be told the same thing by "official" Adobe

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what5EEA AUTHOR
New Here ,
Dec 06, 2020

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As the problem I said before,you spend me $78 and I ask for refund.you told me to ask Google for the refund.then I have asked.But  they said the money had received form yours .So I need to ask you again.Please answer me.

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Most Valuable Participant ,
Dec 06, 2020

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This is a public forum, nobody here can help you after your family spent your money

 

On Nov 9 an employee said you purchased from Google, not Adobe... and you have been told that you need to get a refund from Google

 

On Nov 11 I told you how to contact Adobe support... this forum is NOT Adobe support

 

I will repeat... nobody here can help after your family spent your money

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what5EEA AUTHOR
New Here ,
Dec 06, 2020

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Anyway, I just try my best to ask the refund. I am start to ask his email
again. I follow your step but no used so I write on it. Just write on it
what happened are you ? 6uo

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Most Valuable Participant ,
Dec 06, 2020

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Why do you keep posting questions in the wrong place?

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