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paulrap50
Participant
April 14, 2014
Answered

sign in help

The sign in page tells me that I have 'signed out' and need to sign in when I enter my password. I changed passwords and the same thing happens. What is happening?

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Romsinha-9KMEUt
Romsinha-9KMEUtCorrect answer
Adobe Employee
April 19, 2014

I have been having this issue for a week now. I have tried everything suggested and then some to fix this problem. But the desktop cc keeps signing me out. UGH


Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it(Windows).

Mac: ~/Library/Application Support/Adobe/OOBE/opm.db and trash it.

Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.

Launch CC desktop and try to sign in.

Kindly let us know whether it worked.

Regards,

Romit Sinha

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105 replies

mollys24099220
Participating Frequently
September 27, 2020

Hi, it's September 2020 and I have this problem too. Adobe Audition will just close. At least it asks me if I want to save first. But there's no way to stop the process, even if I reopen the creative cloud desktop app while it's asking me to save before close. The log files say "Shutting down due to an invalid license" which isn't true, as so many other people have said we're paying so much for this. Customer service has been no help, they either tell me to reset my app preferences which means I'd lose the presets I rely on, or they say restart credential manager (after I told them I've tried that every time it's crashed, their answer was "Try it again"....!!) PLEASE FIX THIS

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    gr1675@outlook.com
    gr1675@outlook.com
    Participant
    July 11, 2020

    Did not realize this was a Creative Cloud issue because I was trying to use Lightroom.  With help from Adobe, I was advised to go into my control panel and repair adobe creative cloud.  This fixed the problem for two days, and then it occurred again.  Have fixed it again but there is obviously a glitch.

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    Just Shoot Me
    Just Shoot Me
    Legend
    July 11, 2020

    In all my years of using computers, about 27 years, I have never had any program, file, folder, whatever get corrupted or damaged in any way that was not caused by some type of computer hardware failure, malfunction, fault.

    Files, Drives, Folders, programs do not get corrupted for No good reason. Those reasons are hardware problems.

    So this is where your troubleshooting should start. Specifically with RAM Then hard drive and then a Heat issue.

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    j scottl64144751
    j scottl64144751
    Participant
    March 6, 2020

    Doesn't work...no "opm.db" file on my computer at all.

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    scottr17309155
    scottr17309155
    Participant
    December 6, 2019

    This didn't work for me on my Mac. I deleted that file, signed in again and got loged out within 2 min...

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    daver80784061
    Participant
    October 2, 2019

    Rename c:\users\username\AppData\Local\Adobe

     

    It will create new one after you open adobe again. 

     

    It works for me. 

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    johns33336447
    Inspiring
    August 3, 2019

    None of the solutions are working for me. The problem started with the latest Lightroom Classic update. I have an additional issue not mentioned above.  I have an enterprise account and I have to sign in twice...once to C Cloud then when I open Lightroom another splash screen comes up making me sign in a second time, then a further screen telling me I have reached my activation limit. It then lists the same desktop system three times! So I then have to sign out of my Desktop PC to log into the same one. Crazy and extremely frustrating.

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    user4085727
    user4085727
    Participant
    April 29, 2019

    this problem is still not solved. f*ckind tired of that re-logins. happening every 5 minutes.

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      Elividon
      Inspiring
      June 9, 2020

      I dealt with this problem for over a year. Couldn't figure it out, even with the many hours support from Adobe. But this week I found a solution.

       

      After a clean Windows 10 installation Creative Cloud worked all good. As soon as I installed an application called Glasswire, the logout problem appeared again. https://www.glasswire.com

      1. I uninstalled Glasswire, but no difference
      2. Restore Windows Firewall to defaults
      3. Reset Windows 10 network settings.
      4. Restart computer

       

      That did the trick for me. I hope it helps anyone else. If you never used Glasswire, try to look for any other internet monitor/firewall applications and reset your network and firewall settings.

      Translate
      alvarom34070431
      alvarom34070431
      Participating Frequently
      March 9, 2019

      After more than 1 month the problem still there.

      Does Adobe have any solution, please!!!!!

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      Jojakeem
      Jojakeem
      Known Participant
      March 18, 2019

      More like 5 years.

      I temporarily fixed the issue by deleting the opb.db as described in one of the 'solution' links. However after a month or two it came back again.

      This morning I was at a client doing a presentation and at preparation I could not start any Adobe apps cause of being logged of. Luckily I could quickly setup a tethered connection with my mobile, for a relative smooth fix, but during the presentation it logged off again messing with Adobe fonts while opening new files. Kind of frustrating.

      I'm not too keen to try reinstalling all of the Adobe CC app's, unless I read solid reports here about that being the final fix for this issue.

      Translate
        Jojakeem
        Jojakeem
        Known Participant
        March 24, 2019

        Ok, today I got in touch with Adobe helpdesk, which did a remote desktop take-over to fix the issue.

        I could not tell you all the steps taken, but it seemed to be mostly changing the user rights of a bunch of Adobe folders/files ánd deleting the OPM file as described before in this thread, among a few other files.

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        berzins
        berzins
        Inspiring
        February 12, 2019

        The only way worked for me was Re-Install the CC app.

        It wasn't that easy at all as it could be - didn't work at first try. Just after second try it says - "Now Rebuilding Your App" (or Repair... or like that).
        But finally: REINSTALLING CC APP DOES THE JOB.
        (oooh ... May be it doesn't work if you update CC app Only). I updated all the content before there started some problems with login.

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        sarahd79476350
        Participant
        February 12, 2019

        I tried once to uninstall the app and reinstall and didn't do anything, but if you say that it worked at the second time, I guess it's worth trying it again. Thank you.

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        sarahd79476350
        Participant
        February 12, 2019

        I have the same problem, and when I go to the OOBE folder, I just don't see any opm.db file.

        I tried the Access hidden Mac OS library files article, and it didn't solve anything. Anything I can do to see that omp.db file?

        Thank you for your time.

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