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20965 patch not installing, error 1603

Participant ,
Aug 11, 2024 Aug 11, 2024

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Patch not installing properly on about 10% of devices. We just reinstalled Acrobat across the org because of the broken April update and again, we're having issues patching. It doesn't install automatically when users run it and when I try to push the patch with /qn, it gives error 1603. Logging in directly on the PC and running the patch works on some but we can't keep having to do this each month on 100+ devices. What can we do to fix this so we can install remotely via powershell, SCCM, etc without the constant errors? If there was something wrong with how we're running it, it wouldn't work on the rest of devices so it tells me there is something else Adobe doesn't agree with. 

 

LogCollector shows:

New file object: AcrobatDCx64Upd2400220965.msp

MVF259

Newer version ARM update is not available

NtReadVirtualMemory read_peb failed, error: -2147483635

NtQueryInformationProcess failed, error: -1073741790

NtReadVirtualMemory read_peb failed, error: -1073741790

NtQueryInformationProcess failed, error: -1073741790

ARM returns ERROR_SUCCESS

TOPICS
Crash or freeze , General troubleshooting , Modern Acrobat

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