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32-bit Font Pack installation error.

New Here ,
Oct 23, 2021 Oct 23, 2021

Hi

 

I have a pdf file which was received from china and I’m unable to open it.

 

While opening the pdf, it says a font package is required. When I click ok, it is redirecting me to download the font package and I have downloaded the same.

 

However, when I try to install it, it says this installer requires adobe reader XI installed on your system.

 

But I have the latest version of adobe acrobat reader installed.

 

adobe version.jpgexpand image

installation error.jpgexpand image

TOPICS
General troubleshooting , Install update and subscribe to Acrobat
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Community Expert ,
Oct 24, 2021 Oct 24, 2021

You didn't post any URLs, so it is difficult to see if you downloaded the font pack from the correct URL.

https://helpx.adobe.com/acrobat/kb/windows-font-packs-32-bit-reader.html

 

ABAMBO | Hard- and Software Engineer | Photographer
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Community Expert ,
Oct 24, 2021 Oct 24, 2021
LATEST

The download location was at the top of the OP's screengrab. It does appear they downloaded the correct one, so something is up.

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