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hbax450
New Participant
June 7, 2012
Answered

Acrobat 10 won't start anymore

  • June 7, 2012
  • 17 replies
  • 169358 views

Love how you spend thousands to get the latest software from Adobe, and then when you simply need to open a PDF file right before a presentation, the application won't open.

Found one discussion that advises to uninstall and the reinstall.  Seriously?  And I need to download Adobe's special "the regular uninstaller process does not work so use our alternate" tool?

    This topic has been closed for replies.
    Correct answer ChannelZtheStory

    Well, this is just astonishing. Here it is December 10, one month after I installed CS6 and today I'm having the same problem with Acrobat like everyone else. Just quits upon launch. And Adobe was apparently unable to fix this. This thread started back in June!

    I tried to delete cashe.db and that worked for a moment, but now it's back to the crashes.

    The $1000 I spent on this upgrade are the worst investment I ever made. Nothing works better than in CS3 and a lot works far worse, like this unbelievable drag.I should charge Adobe my hourly rate trying to solve this problem that would actually be theirs to solve.


    I was searching for a solution online to my Acrobat XPro not working. I found a patch at the Adobe site. I tried to put the link up in another thread, & i don't know why it didn't work.

    But here it is, I'll try again on this thread,

    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

    17 replies

    Show previous replies
    O
    obmet
    Participating Frequently
    June 13, 2012

    Same problem with me on both my desktop and laptop installations of Design Premium CS6 for Acrobat X.

    Costing me SERIOUS money.

    P
    PerksFlash
    New Participant
    June 12, 2012

    I just wanted to add that I also had the issue and removing the cache.db worked for me.  Not sure what happened.  I had actually opened the PDF and was viewing it and it shut down automatically.  I tried to open it again and nothing.  I rebooted, repaired, still would not come up.  I removed the cache.db and reinserted the serial and it works great again.

    W
    WernerPMuc
    New Participant
    June 11, 2012

    Same problem here on two different computers: Acrobat X as part of Design and Web Premium CS6 (installed about 30 days ago, activated, TLP-License) wont start anymore, after the Acrobat window disappeared while reading a PDF. After System restore to a automatic restore point, Acrobat works again for about 20 Seconds, window disappears again, then wont start anymore.

    Does someone have a final solution?

    THX!

    Werner

    B
    bajmichael
    New Participant
    June 11, 2012

    seeing that many Acrobat X users having the same problem and no cure yet!! my question is: WHAT IS ADOBE GOING TO DO TO FIX IT??

    Deleting the cache.db file doesn't help.

    T
    TheBitBug
    Participating Frequently
    June 10, 2012

    Same problem running CS6 Master Collection Acrobat X Pro on Win 7 64-bit.  Had just created a .pdf from a webpage by printing to Adobe PDF.  Gave the file a name, saved it, it popped up on the screen just fine and then Acrobat promptly disappeared.  Now Acrobat will not launch.  Have tried the usual gambit of solutions to no avail.  Seems obvious to me something in the last update FUBAR'd Acrobat.

    Sorry for the blow by blow that is about to occur below, but I am trying to give as much info as possible so that maybe Adobe will get this fixed ASAP. 

    I just deleted the C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db file. That does allow acrobat to launch, but it launches to the EULA agreement (see screenshot).

    I click "accept" and it there is no animation on the button.  It acts like it is not accept the selection, but if you wait a couple seconds you get this screen:

    Apparently I have a trial good for 89+ years :^)...  anyway, click to License This Software and get this screen:

    I select Sign In and it takes it a bit, but eventually gets to provide serial number screen:

    Of course, guess where my license number is?  Yep, saved as a .pdf.... so I exited out of the license page (NOT backed out) and restarted it with the intent of using it in trial mode to get the license number I need.  When it launched, it went to the splash screen and seemed okay, so I open a file and it seems fine. 

    I then click help>product registration.  It brings me to the CS6 Master Collection screen and asked for me to enter my adobe id/pw.  Upon doing that, I receive this

    And it appeared to be working now.  Acrobat is showing me it is at version 10.3.1

    But it is buggy.  I can work in a file for a few minutes then the Master Collection Trial page already shown above pops up, my license status that was okay a few minutes ago is now back to "Complete/Update Adobe ID profile and we are in a loop of following the above steps over and over.  *sigh*

    I've got things to get done today!  I'm going to use it for a while and see what happens. 

    .

    I'll post an update later. 

    If anyone has any ideas or further info please let me know.

    Thanks!

    T
    TheBitBug
    Participating Frequently
    June 12, 2012

    UPDATE:  What I did is still working, as far as having access to and ability to use Acrobat Pro X.  But I do constantly get the popup about the product being in Trial mode and asking if I want to register.  And some of my CS6 suite shows I need to complete/update Adobe ID profile and even if I go through that it doesn't upd ate the registration to completed.

    In agreement with those who have said where is Adobe on this.  It obviously is a problem that needs to be resolved.

    Until then, I guess I will keep being annoyed with the trial screen

    T
    TheBitBug
    Participating Frequently
    June 12, 2012

    It just did it again.  And, similar to when it did this to me the first time, it happened while converting something to .pdf. 

    Last time it was a web page through printing to an adobe PDF.

    This time it happened while saving an illustrator file to PDF format for sending off to a print house.

    Is anyone else having this happen under these circumstances?

    Urrgggghhh!!  This is starting to cost me time....

    I'm newer to these forums.  Can anyone tell me if Adobe monitors them for issues or do I need to more formally tell them elsewhere about this bug?  Is there anywhere they keep track of/acknowledge known issues they are tracking/fixing?

    Thx!

    C
    ChrisCiapala
    New Participant
    June 8, 2012

    In act of a bit of desperation, I tried solution described in here:

    http://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html

    I couldn't find anything in solutions 1 and 2, but number 3 actually did the trick, Acrobat started and asked for SN, than for the moment it is working normally.

    Essentially, I deleted cache.db file from

    C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache

    maybe this will help somebody.

    Chris

      K
      kdwinton
      New Participant
      June 8, 2012

      Adobe support also had me try this, which temporarily solved the problem (after reactivating), but after a few hours the problem is back.

      C
      ChrisCiapala
      New Participant
      June 9, 2012

      For me problem also returned after some time. I contacted Adobe Customer Service second time and they told me this time to first download Application Manager (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773) which couldn't detect that I have Acrobat installed at all. So I was instructed to remove existing Acrobat installation, but without any special cleaning, reboot and then install again, using App Mgr. Somehow ESD image was a bit different than one downloaded via App Mgr and it is working from yesterday without problems so far.

        C
        ChrisCiapala
        New Participant
        June 8, 2012

        Same here.

        It was working in the morning, I opened few files, than while reading some PDF it literally dissapeared from the screen, with no error of any kind.

        Since this time, it will not open at all, no errors in Event Log or screen. I tried to reboot, later to repair - no effect.

        I'm getting pissed, lot of work still ahead and I can't even read simple PDFs.

        I'm on Win7 x64, Acrobat X Pro

        B
        bajmichael
        New Participant
        June 8, 2012

        Hi

        I have the same problem, acrobat 10 as part of the creative suite suddenly refuses to work, just not loading!!!

        K
        kdwinton
        New Participant
        June 8, 2012

        Same problem -- tried to use acrobat this AM, it won't start.  Nothing interesting in the system logs. Dang adobe.

        However, reader does work, so check that, and maybe you can open pdf's just to ready them if you need to until they figure out the problem.

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