Acrobat 2020 - Combine pptx files -> 'Missing PDFMaker Files.'

Forum|Forum|3 years ago
December 23, 2022
1 reply
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Recently upgraded from Acrobat 2017 to Acrobat 2020. With Acrobat 2017 I was able to combine multiple pptx files to a pdf file. I continue to get errors when trying to combine pptx files to a pdf with Acrobat 2020. The most common error is 'Missing PDFMaker Files. Do you want to run the installer in repair mode?' I have selected 'Yes' - no change. I have uninstalled Adobe Acrobat 2020, rebooted, reinstalled Acrobat 2020 at least 3 times. I also went into PowerPoint and unchecked the PDFMaker Add-in and then added it back. In both Word and PowerPoint the Save as Adobe PDF works - which I have read actually uses the PDFMaker. I never got this error with Acrobat 2017. I have not seen any solutions online. Any suggestions?

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Eric Dumas

Brainiac

I assume you have a Windows operating system.

I would check for updates first. In Word, from the File tab, click on Account (usually at the bottom left).

Then there is a square towards the middle right of the screen to open a list of options and use Update Now.

From Acrobat, check for update in the Help menu.

Try to export a pptx from PowerPoint toPDF to check if the PDF Maker starts.

Are you using the Acrobat > File > Create.... to combine your pptx?

L

Lacey SharpeAuthor

New Participant

Hi! Thanks for the help! I am using Windows 10 build 19044.2364, Word version 2108 (Build 14326.21248), PowerPoint version 2108 (Build 14326.21248) This is a government laptop and all updates are controlled by the administrator. In PowerPoint Export > Create Adobe PDF works. In Word the Export >Create Adobe PDF also works as expected. I have Adobe Acrobat Pro 2020 Version 2020.005.30381. I have 15-20 pptx files that I have been combining into a pdf using Tools > Combine Files then I either select the Files or Drag 'n Drop. It errors on some of the files (not all) with the Missing PDFMaker Files error. I also tried combining the same file as a test and the first file had the error but the second instance of the file did not. In addition, I had a co-worker try to Combine 3 pptx files on her laptop and it worked without issue 😞 I can also combine pdf files no problem but this would not require PDFMaker, I would think. It is just a mystery even to our support 😞 I feel there is something that wasn't cleaned up with the move from 2017 to 2020 but after several uninstalls/installs (rebooting between all steps) I still can't finish my task to combine the pptx files 😞 which I have done with this method and 2017 for over a year. Thanks!

Eric Dumas

Brainiac

Hi,

Can you confirm all your PowerPoint files are saved to the latest version with pptx (not ppt) as extension. Sometimes mixing versions is crashing the process.

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