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Acrobat 2020 - Combine pptx files -> 'Missing PDFMaker Files.'

New Here ,
Dec 22, 2022 Dec 22, 2022

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Recently upgraded from Acrobat 2017 to Acrobat 2020.  With Acrobat 2017 I was able to combine multiple pptx files to a pdf file.  I continue to get errors when trying to combine pptx files to a pdf with Acrobat 2020.  The most common error is 'Missing PDFMaker Files. Do you want to run the installer in repair mode?'  I have selected 'Yes' - no change.  I have uninstalled Adobe Acrobat 2020, rebooted, reinstalled Acrobat 2020 at least 3 times.  I also went into PowerPoint and unchecked the PDFMaker Add-in and then added it back.  In both Word and PowerPoint the Save as Adobe PDF works - which I have read actually uses the PDFMaker.  I never got this error with Acrobat 2017.  I have not seen any solutions online.  Any suggestions?

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Community Expert ,
Dec 23, 2022 Dec 23, 2022

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I assume you have a Windows operating system.

I would check for updates first. In Word, from the File tab, click on Account (usually at the bottom left).

Then there is a square towards the middle right of the screen to open a list of options and use Update Now.

From Acrobat, check for update in the Help menu.

Try to export a pptx from PowerPoint toPDF to check if the PDF Maker starts.

 

Are you using the Acrobat > File > Create.... to combine your pptx?

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New Here ,
Dec 23, 2022 Dec 23, 2022

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Hi!  Thanks for the help!  I am using Windows 10 build 19044.2364, Word version 2108 (Build 14326.21248), PowerPoint version 2108 (Build 14326.21248)  This is a government laptop and all updates are controlled by the administrator.  In PowerPoint Export > Create Adobe PDF works.  In Word the  Export >Create Adobe PDF also works as expected.  I have Adobe Acrobat Pro 2020 Version 2020.005.30381.  I have 15-20 pptx files that I have been combining into a pdf using Tools > Combine Files then I either select the Files or Drag 'n Drop.  It errors on some of the files (not all) with the Missing PDFMaker Files error.  I also tried combining the same file as a test and the first file had the error but the second instance of the file did not.  In addition, I had a co-worker try to Combine 3 pptx files on her laptop and it worked without issue 😞  I can also combine pdf files no problem but this would not require PDFMaker, I would think.  It is just a mystery even to our support 😞  I feel there is something that wasn't cleaned up with the move from 2017 to 2020 but after several uninstalls/installs (rebooting between all steps) I still can't finish my task to combine the pptx files 😞 which I have done with this method and 2017 for over a year.  Thanks!

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Community Expert ,
Dec 31, 2022 Dec 31, 2022

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Hi,

Can you confirm all your PowerPoint files are saved to the latest version with pptx (not ppt) as extension. Sometimes mixing versions is crashing the process.

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New Here ,
Dec 31, 2022 Dec 31, 2022

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Yes, all the files are pptx. The Combine tool worked with 2017. Then, the upgrade (Acrobat 2020) was pushed to my machine and I could no longer Combine pptx files. I could not spend any more time debugging this so I had my machine rebuilt. I hope this doesn't happen again! Thanks for your help!

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New Here ,
Dec 27, 2022 Dec 27, 2022

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Hi!  Any suggestions?

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New Here ,
Dec 30, 2022 Dec 30, 2022

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The Adobe Acrobat 2020 Combine Tool is now working with PowerPoint files.  The resolution is really not acceptable - had to rebuild my laptop :(.  Our IT department first tried using an Adobe tool that should have cleaned up everything Adobe on my laptop, then rebooted and installed Adobe Acrobat 2020 - Combine Tool still didn't work with PowerPoint files.  I then uninstalled Microsoft Office, rebooted, installed Microsoft Office - still the Combine Tool didn't work with PowerPoint files.  As a last resort - the Windows 10 machine was rebuilt - Adobe Acrobat 2020 Combine Tool now works with PowerPoint files.  So much time spent...  Adobe - What does 'Missing PDFMaker Files' mean?

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New Here ,
Dec 30, 2022 Dec 30, 2022

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Also, steps provided in this article, PDFMaker toolbar unavailable, did not resolve my issue.

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