Participant

공지사항

Acrobat 2020

I just bought through my schools bookstore. When I try to sign in it gives me and error of:

Sorry something went wrong

More information

Please try launching Acrobat frst or contact your administrator.Learn More

I am running Windows 10 Home 64bit

이 주제는 답변이 닫혔습니다.

Community Expert

"Please try launching Acrobat frst or contact your administrator."

Did you start by following these recommendations?

Acrobate du PDF, InDesigner et Photoshopographe

Participant

These I did and since this is my personal PC I have no administrator

Legend

Hi Gary,

Thank you for reaching out.

Please ensure that you are connected to the Internet.

Relaunch the machine and then reinstall the application from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html.

Let us know how it goes.

Thanks.

Meenakshi

Participant

So I uninstalled, downloaded the 64 bit cleaner and less than 5 seconds after starting it goes to

(NOT RESPONDING)

So the cleaner is useless? Now what?

Legend

Could you please confirm if you are using any other Adobe application on your machine?

Or did you previously install any other version of the application?

Try to create a new user account on your machine and install Acrobat 2020.

Check if you get the same error message.

Let us know how it goes.

Thanks.

Meenakshi

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