Participant

Question

Acrobat 9 Mac OSX 10.13.3 can't print any pdf...message "can't open /private/var/spool/cups/tmp/0b1c5519..." new problem very recent

Forum|Forum|7 years ago
February 23, 2018
3 replies
3355 views

Mac OSX 10.13.3 Acrobat 9 suddenly I am unable to print any pdf, either from my Mac or one that is sent to me

I get "Can't open "/privet/var/spool/cups/tmp/0b1c55a9..." " same thing on two different printers on same network that always worked and still do except when using Acrobat

This topic has been closed for replies.

markh7821430

Participant

I am having this issue as well. Same error on HP 2055 laser printer and Brother MFC .

I can print any Microsoft type document but not Adobe pdf, so I am going to place blame on Adobe. How about a refund of my subscription since I can't use the product. I'll be calling you in the AM for this refund! The problem has existed for months and there is no excuse for there being NO solution.

Abambo

Community Expert

As I agree, that this is a severe error, I wouldn't blame Adobe to early... This error seams to be in relation with a specific Apple upgrade. And to be sure, it is a rights management issue.

markh7821430 wrote
I can print any Microsoft type document but not Adobe pdf, so I am going to place blame on Adobe.

But it works with other users. According to your logic, it needs to be your Apple computer.

And to be more productive then my contribution above, please look here: Re: /private/var/spool/cups/tmp error !

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

Hi Guys,

I'm unable to print from AcrobatReaderDC (I can from preview).

I tried to reinstall (even if / uninstall didn't remove all adobe reader DC component).

Architecture: x86_64

Build: 19.21.20058.359605

AGM: 4.30.98

CoolType: 5.14.5

JP2K: 1.2.2.44947

lixpas

Participating Frequently

I have the same problem. It started ~week ago. I can't print PDFs on my printer.

I 'm connected to 2 network printers:

- HP Color LaserJet CP2025dn

- OKI C511

I can print anything on the HP printer (however, this is an old one and has limited supplies), but starting recently I cannot print any PDFs on the default OKI printer returning error:

"The file '/private/var/spool/cups/tmp/xxxxxxxxxxxxx' could not be opened."

(the file name xxxxxxxxxxxxx changes everytime)

There is only one file within /private/var/spool/cups/tmp/ that doesn't change and it has a different name to the ones Acrobat is trying to access.

Other applications besides Adobe Acrobat (e.g. Word, Preview...) don't show the same symptoms and can print on OKI printer.

This is my setup:

MacBook Pro (13-inch, Mid 2012)

Processor 2.5 GHz Intel Core i5

MacOS High Sierra 10.13.3

Adobe Acrobat Pro DC 2018.011.20035 (build 18.11.20035.264580)

Following similar threads:

Adobe Reader 9.1.3 Doesn't Print on Mac 10.5.8 | Adobe Community

Cannot Print Any PDF file - MacOS High Sierra 1... | Adobe Community

Can't print from Acrobat Pro DC and MacOS 10.13.1 | Adobe Community

https://www.experts-exchange.com/questions/29009104/Unable-to-print-PDF-document-on-Mac-laptop.html

openSUSE Forums

I have tried:

- reinstalling Acrobat with and without using the Adobe Acrobat Cleaner Tool

- reinstalling the printer driver

- reinstalling the printer

- resetting the printer system

- changing the /private/var/spool/cups/tmp/ folder permissions:

$ sudo ls -al /private/var/spool/cups/tmp/

total 8

drwxrwx--T 3 root _lp 102 23 Mar 15:09 .

drwx--x--- 10 root _lp 340 23 Mar 15:09 ..

-rw-r----- 1 root _lp 2801 23 Mar 15:07 01d635ab6b7ad

Is there anything else I can do about this?

AnandSri

Community Manager

Hello Lixpas,

Sorry for the delayed response and inconvenience caused. Please check for the latest update of Acrobat from help>check for updates, install the updates and reboot the machine and see if this brings any difference.

You can also download and install the latest update/patch manually from DC Release Notes — Release Notes for Acrobat DC Products

As you mentioned earlier that you have tried reinstalling Acrobat using Adobe Acrobat cleaner tool, have tried reinstalling printer drivers, but the issue still persists, please create a new user profile with full admin rights or enable the Root account and try with Acrobat.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

davidl18608477

Participating Frequently

I have exactly the same problem. Just printing PDFs from Acrobat to a CUPS printer. i can print these PDF with Preview in this printer and any other kind of file. It just happens with PDF printed fromAcrobat DC or Acrobat 11.

It does not happen in the same printer (Brother 3170CDW) with a non CUPS driver (airprint) or BRScript).

It began a few days ago.

Last versions of Acrobat XI and DC, High Sierra 10.13.4.

Please, if anyone is able to find a solution, post it here.

Abambo

Community Expert

Acrobat 9 is old and will not be updated anymore. So all changes that happen need to be on the Apple side. There are recently some reports of the same problem on MacOS systems. I wonder if there wasn’t somewhere an upgrade that changed the authorizations on some system files and directories. This is only a guess of mine.

ABAMBO | Hard- and Software Engineer | Photographer

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