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Question

Acrobat 9 seems incompatible with Snow Leopard

Forum|Forum|16 years ago
August 28, 2009
19 replies
64181 views

Got my Snow Leopard late this afternoon and have had great luck with it so far (did an upgrade, not a clean install)...except for Acrobat 9. Ugh! Attempting to print to PDF via Adobe PDF 9.0 printer/driver causes the printer/driver to fire up and the progress windows indicates that distiller launches, but after that, the prompt for where to save the PDF to never appears and the file in the print queue disappears. Checking the log file shows quite a few errors are happening:

E [25/Aug/2009:18:35:44 -0500] Unable to execute /usr/libexec/cups/backend/pdf900: No such file or directory
E [25/Aug/2009:18:35:44 -0500] [Job 4] Stopping job because the sheduler could not execute the backend.
E [25/Aug/2009:18:37:12 -0500] Unable to execute /usr/libexec/cups/backend/pdf900: No such file or directory
E [25/Aug/2009:18:37:12 -0500] [Job 5] Stopping job because the sheduler could not execute the backend.
E [25/Aug/2009:21:49:33 -0500] Unable to update IPP DNS-SD record for AdobePDF9 - -65549
E [25/Aug/2009:21:49:33 -0500] Unable to update IPP DNS-SD record for AdobePDF9 - -65549
E [27/Aug/2009:18:35:41 -0500] [Job 7] Job aborted because the destination printer/class has gone away.
E [27/Aug/2009:18:45:43 -0500] Unable to execute /usr/libexec/cups/backend/pdf900: No such file or directory
E [27/Aug/2009:18:45:43 -0500] [Job 9] Stopping job because the sheduler could not execute the backend.
E [27/Aug/2009:19:38:42 -0500] cupsdAuthorize: pam_authenticate() returned 9 (authentication error)!
E [27/Aug/2009:21:16:59 -0500] Unable to execute /usr/libexec/cups/backend/pdf900: No such file or directory
E [27/Aug/2009:21:16:59 -0500] [Job 19] Stopping job because the sheduler could not execute the backend.

I've done a full uninstall and cleaned out all files, then reinstalled. I did the old repair/restore trick from the Help menu. I even tried printing to PDF after each patch/upgrade all the way to the latest version. No luck at all. And yes, all other CS4 apps I have work fine.

Any suggestions?

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L

lm_t

New Participant

So, I've been looking into all the things people have been saying and testing it myself. Apparently, Rosetta at least allows the "Save as Adobe PDF" to run some of the time. However, Adobe does need to push out an updated workflow for this process to be working all the time. One thing I observed, however, is that when I had the box checked for open with Rosetta, "Save as Adobe PDF" completely crashed. I would try it without having that box checked but with Rosetta installed. There doesn't seem to be an exact science in fixing this problem, but at least I have been able to use the function with a little tinkering.

Sorry to get everyone's hopes up.

M

malcrobe

New Participant

I can confirm that, in my case, I have the Open with Rosetta box unchecked in the Get Info window. Since mine is working, this might suggest that this box needs to be unchecked. The Get Info window also indicates that the app IS Universal, even though, if you open the app in Automator all you will see is an action that reads:

The action “Save as Adobe PDF” could not be loaded because it is not Universal.

Please ask the developer for a Universal version of the action.

To Steve above, this is the only other thing I can suggest - to check that the Open with Rosetta box is unchecked and try once more. Other than that, then we need to rely on Adobe to issue a fix...

MichaelKazlow

Brainiac

I installed Snow Leopard on an older Intel Laptop. I did install Rosetta since I still use many older apps. I fixed permissions, I deleted the Adobe PDF printer and fixed the installation of Acrobat. In my limited testing I've had no issues creating pdfs or opening them in Acrobat (both through the file-open and double clicking on a pdf file). I will do more testing tonight.

tPet

Known Participant

Okay .. I tried the "Save as PDF" thingee and it works fine for me (Thank God) .. the only question I have is selecting JobOptions .. there does not seem to be a way to do this from the Print Dialog as in previous versions. Different commercial printers use different settings, plus some I customized for myself .. that kind of thing ..

I tried selecting "Edit Menu" from the "PDF" Print Dialog menu .. clicking the + (add) button , but it does not allow me to select (files greyed out) any "XXX.joboptions" file.

Does this mean I have to open up Distiller and select the job option, before creating the PDF ?

Or am I overlooking something?

Thanks.

S

spliceguys

Participating Frequently

fquartz,

When the print dialogue box is open, check to make sure that you're choosing the right pdf option..

The button that says Save As PDF is the standard, built in apple pdf option. This one does not have a problem..

While you're clicked on that button, a bit farther down there is a new one that says "Save as Adobe PDF". When you click on this one, it starts an automator workflow. A window pops up first off that allows you to select the different job options - or print qualities available. After choosing this option is when people are generally having the crash, while it's trying to output the pdf file.

If you're not seeing this pop up window, I think you're choosing the wrong save to pdf button.

tPet

Known Participant

splice ..

You da man! You called it, I was looking at the wrong option. Tried it. And it works perfectly.

Fortunately, I have not run into any of the problems reported by others.

I did the Snow Leopard install knowing I had to check to Rosetta .. maybe it's an "after the fact" thing for others, I don't know. I did find it odd that while Apple decided to have the Rosetta install option turned off by default, it had every foreign language variation turned on (I turned them all off before upgrading).

Anyway .. thanks again.

L

lm_t

New Participant

I found a fix that worked instantly!!!

Rosetta is not by default installed when you upgrade to Snow Leopard and must be installed for the Automator to run the Save as PDF workflow. If you click on an application like "Airport Setup Assistant for Graphite or Snow" in the Utilities folder, which requires Rosetta, it will prompt you to install.

I've tested the workflow in Mail and Safari and both work without any issues. I was initially seeing the AdobeACE plugin install error myself and decided to see what was going on with it and opened Automator to see how the workflow was configured. When you try to anything an error pops up saying it cannot be loaded because it is not "Universal" which immediately brought Rosetta to the forefront of what might be the problem.

Let me know if this works for everyone?

T

Tommy Neumaier

New Participant

I can confirm this. I had upgraded from Leopard to Snow Leopard. The Adobe PDF printer failed. I removed it and installed Rosetta from the Snow Leopard CD. The “Save as Adobe PDF“ Automator action must be checked to launch with Rosetta, then it works fine. No crashes. Checked in Firefox, TextEdit, Entourage.

Tommy

Steve Werner

Community Expert

Installing Rosetta does NOT fix the problem on my MacBook Pro. I still get the message "Save as Adobe PDF quit unexpectedly."

I have found the problem sporadic, which makes it hard to figure out. It has worked a couple times, usually it does not.

M

malcrobe

New Participant

I've fixed the location error problem. I had Acrobat 9 in a folder called Acrobat 9 Pro (silly me) inside the Applications folder. So I moved it to reside directly in the Applications folder. I then deleted the Save As Adobe PDF from the Print menu. Opened Acrobat and ran the Repair Acrobat Installation from the Help menu. Seems to be working fine now with all options. I've only tried printing from Firefox, pages and Mail up to now though. I'll report back if I experience any other problems

D

dpedpe

New Participant

I'm seeing something (perhaps related) different. I'm able to "print" using the new menu choice, and the PDF file is generated, but when I try to open the "printed" file, preview and acrobat both are unable to. This is a huge problem. I'm working with Illustrator.

M

malcrobe

New Participant

Just adding my $0.02. I'm getting the error message

The action "Save As Adobe PDF" could not be loaded because it could not be located.

Additionally, I did not even see the menu item until after I had run Repair Acrobat Installation from the Help menu. The only component it was allowing me to repair was Adobe PDFViewer Safari Plugin. Hopefully this little extra tidbit of information will help someone to fix this up.

S

spliceguys

Participating Frequently

I also have Acrobat 9 Professional and after Snow Leopard, I can no longer print. I get the printer launching as normal, but just as 'thewildman', I do not get the save window. The print queue just disappears. I have tried deleting and reinstalling Acrobat, then deleted the printer itself, and using the Repair Installation menu item from help. It works exactly the same. I have also used spotlight to be sure that the files aren't saving somewhere on the computer and just not letting me name them. They are not.

update.. Sorry, I missed the link that someone pointed out that talks about the 9.1 update.. It looks like a kluge fix, but am downloading it now.

http://kb2.adobe.com/cps/509/cpsid_50981.html

T

thewildmanAuthor

Participating Frequently

Spliceguys....please report back to us your results when you can.

S

spliceguys

Participating Frequently

Well, I installed the 9.1 and the three subsequent updates manually. I've tried the new Save To Adobe PDF button.. It just usually crashes - kernal protection failure. I get the automator pop up to choose the quality and it starts to make a pdf.. Sometimes, it will complete the pdf before crashing, but usually crashes before there is any output..

S

Steve Cordero

Adobe Employee

There is a new PDF Service that is installed now. Have a look at the following KB document.

http://kb2.adobe.com/cps/509/cpsid_50981.html

A

Anonymous

Thanks for posting this.

One problem with this workaround is that I don't seem able use the Save as Adobe PDF option in an Automator Workflow. (I get The action “Save as Adobe PDF” could not be loaded because it is not Universal. Please ask the developer for a Universal version of the action").

Is there any plan to do this? I used to be able to use an Automator print workflow to batch convert Word docs to PDF, but I can't see any way to do this anymore.

M

MaineMan

Participating Frequently

Well Adobe Reader is a whole 'nother kettle of fish .. and not associated with this topic.

Persoanlly, I never use Reader myself .. either full blown Acrobat 9 .. or Apple Preview.

"Well Adobe Reader is a whole 'nother kettle of fish .. and not associated with this topic.

Persoanlly, I never use Reader myself .. either full blown Acrobat 9 .. or Apple Preview."

Well then I'd recommend "downgrading" to Acrobat 8 Pro. It works fine.

Phillip M Jones

Inspiring

I am going to take a stab. This strictly conjecturer on my part since I don't even X.5.

Try going to Printer Utility, and delete the AdobePDF 9 Print Driver then open. Acrobat and go to help and choose repair installation (use to be repair or replace).

uncheck both items then recheck just Adobe PDF.

choose to replace, or hit return or okay.

Now try. If no help, then you may need to file bug report with Adobe.

another thing you might try is use the uninstaller which removes all (or supposed to) adobe items and components (but not your PDF Files). then reinstall.

Since Snow Leopard is Intel only. a clean install of Acrobat 9 might load strictly intell code.