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youssef386366733f75
New Participant
July 16, 2024
Answered

Acrobat acrobat Fill and Sign feature crashes program.

  • July 16, 2024
  • 3 replies
  • 1122 views

once i click on fill and sign, the program closes by itself. i uninstalled the program and reinstall it back but it did not help. i have the version, 24.002.20857. can you assist on that please

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi youssef386366733f75,

     

    The issue has been addressed in the latest update. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

     

    You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    3 replies

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    August 13, 2024

    Hi @youssef386366733f75 

    Following up to know whether this issue is fixed for you or not.

     

    ~Tariq

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    July 29, 2024

    Hi youssef386366733f75,

     

    The issue has been addressed in the latest update. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

     

    You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 17, 2024

    Hi youssef386366733f75,

     

    Thank you for reaching out and reporting this.

     

    As the application crashes when using the Fill & Sign tool, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

     

    If the issue still occurs, please share the following details for further investigation:

    - Does the crash occur with a specific file or any file you use?

    - Share the Acrobat or Reader version currently in use.

    - Share the OS version on the machine.

    - Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

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