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Acrobat - Active license not recognized - Asking to subscibe

New Here ,
Mar 03, 2023 Mar 03, 2023

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Hello everyone,

 

We are having issues getting our paid and active Acrobat Pro license to work. 

Payment-History.jpg

Active-License.jpg

 

However, when we're trying to use our paid product it tells us that we are using a free account and need to activate/subscibe/renew. 

Adobe_Renew_Now_WHY.png

Free-Account.jpg

The product has been assigned to the user's email address. Both the administrative user and the product user are the sae as we're a small company. Our goal is to install our paid Acrobat Pro license on the new office manager's laptop. 

 

We've been trying to start Acrobat Pro through Creative Cloud as well as attempt a local install. It's highly confusing to say the least, ultimately nothing has worked and constantly asks to activate/subscribe/renew.

 

It's been several hours trying to get this to work and our frustration is high as we require a working product.

 

Any help is much appreciated.

 

TOPICS
General troubleshooting , Install update and subscribe to Acrobat

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New Here ,
Mar 03, 2023 Mar 03, 2023

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same issue

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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You need to get the correct installer for your app. You're installing Acrobat DC, which is subscription based, instead of Acrobat Pro or Standard 2020, which is what it seems like you've purchased.

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