Participating Frequently

Answered

Acrobat an internal error occurred when using Windows 10 preview pane

Forum|Forum|3 years ago
October 13, 2022
16 replies
33955 views

Hello! This issue occurs on a freash install of Windows 10 and after installing Adobe Creative Cloud. With the preview pane is enabled Acrobat DC will throw an error everytime a .pdf is clicked on. That said, I found another post with a 'solution' to same issue except they are runing Windows 11. However, the 'solution' of having Windows and all things Adobe running the latest version didn't help...

https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13196694

Any assistance would be greatly appreacted.

Correct answer markelrayes

I FOUND A SOLUTION.

I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.

That fixed it for me.

M

michaelkitch

New Participant

2 years later and this error seems to continue. Unfortunately the solution in this thread isn't working for me either. Come on Adobe, where are you? Where is your participation in this community? Looking forward to a solution. Until then, goodbye Adobe 👋

C

Carl_Desmond

Participating Frequently

I had to reinstall my entire system to get rid of it. Hasn't happened since.

M

michaelkitch

New Participant

Thanks, it's probably what would solve my problem, too. However, I'm going to look at the silver lining in all of this. Adobe has upped my subscription prices, errors are occuring all over, Adobe is getting sued left and right for hiding their subscription cancellations. I think I'm going to try and see what else the internet has to offer that could be a better solution to Adobe.

S

Shelley37811505onse

New Participant

My Acrobat is having the same issues.

I reinstalled Acrobat. I have the same problems.

K

katerinap2307659

Participating Frequently

Same here, reinstall or upgrade didn´t help. I need a solution from Adobe as long as I am paying for their product.

G

gregk89282874

New Participant

Had same issue what seems to have resolved it was the following;

1. Go to Creative Cloud and uninstall Adobe Acrobat DC.
2. Go to www.adobe.com/acrobat and install Adobe Acrobat Reader.
3. After install login to Reader with Acrobat credentials which will switch Reader to Acrobat sans many of it's features.
4. In Creative Cloud uninstall Adobe Acrobat reader will simply be listed as Adobe Acrobat.
5. After uninstalling Reader, immediately install Adobe Acrobat within Creative Cloud.
6. Problem solved (at least for now).

Chris - TR

士

士30125396kkj5

New Participant

solved. thank you.

T

ThomHayes

Participating Frequently

This error needs reopening - it is not fixed for everyone - its been months, we need a permanent fix. Adobe, please can we have an update on this please?

C

Carl_Desmond

Participating Frequently

Spoke too soon! Sorry, @markelrayes I posted my reply that this solution "worked" and it turns out that it did, until the next time. After a few weeks, it returned. I had no more unknown accounts to delete. I read up more and thought it might be a permissions problem. In the process, I assigned one too many permissions (* PC Windows 11 - All up to date). Long story short, I ended up restoring the system and every app, font, etc. - It seems to be working as advertised again. When all else fails, start over?

P

peterrATgbAuthor

Participating Frequently

Update - This issue retuned. Checked the permissions on the Adobe folder and again there was a long list of extra accounts. Removed the 'unwanted' accounts and issue was resovled. That said, it would be nice to see Adobe take some action on this issue but I guess that is too much to ask.

Hope the marked solution works!

nandafernanda

New Participant

Hi guys, another thing that was happening to me, my Creative Cloud subscription is having problems loading, it is giving a subscription error, I had to click several times to enter my subscription. I disabled news and interests in the taskbar, I had no more problems with Creative Cloud validating my subscription. Windows got lighter, and so did Creative Cloud.

I know it's in Portuguese, I believe you can identify it.

M

Mae25304383adzw

New Participant

I have the same problem and there is no ACCOUNT UNKNOWN I could delete. Did anyone find another solution?
I use Windows 11 Home, Version 22H2.

M

Marinus27023067uihn

New Participant

I have the same problem. All of the above does not work for me.

Please help us.

Thanks in advance.

D

Dukhyang24842308lgym

New Participant

Thank you sooooooooooo much!!
It helped me so much.
You gave me only the solution. 😄

F

FirstNameL_LastNameP

Participating Frequently

I have a user that started getting the message “An internal error occurred” last week. It happens when you just click on the document you don’t have to even open it

He has Windows 10 with Adobe creative cloud (All Apps plan) plus Acrobat DC.

His version of Adobe DC is 2022.003.20258

I have tried the following below but nothing has worked any other idea?

I did a repair on his Adobe DC
I opened up Adobe went to Edit>>Preferences>> Select the Security (Enhanced) category and Uncheck the "Enable Protected Mode at Startup".
I went to C:\Users\[user_name]\AppData\Roaming\Adobe\ and checked his permission and it said he had full access for the Adobe Folder.
I uninstalled and reinstalled the Acrobat DC application
I then went back and did the following Uncheck the "Enable Protected Mode at Startup"
I tried the following: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown. Created a new REG_DWORD: Value Name: bProtectedMode - Value Data :0
we were only trying on the downloads folder via quick access, so I went to a different folder on his C: drive still the same message

I checked under C\Users\[user name]\AppData\Roaming and I right clicked on Adobe folder and there were only 3 accounts on it, System, the user and administrator and the user has full rights

M

markelrayesCorrect answer

Participating Frequently

I FOUND A SOLUTION.

I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.

That fixed it for me.