Skip to main content
P
peterrATgb
Participating Frequently
October 13, 2022
Answered

Acrobat an internal error occurred when using Windows 10 preview pane

  • October 13, 2022
  • 16 replies
  • 33955 views

Hello! This issue occurs on a freash install of Windows 10 and after installing Adobe Creative Cloud. With the preview pane is enabled Acrobat DC will throw an error everytime a .pdf is clicked on. That said, I found another post with a 'solution' to same issue except they are runing Windows 11. However, the 'solution' of having Windows and all things Adobe running the latest version didn't help...

https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13196694

 

Any assistance would be greatly appreacted.

    Correct answer markelrayes

    I FOUND A SOLUTION.

     

    I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.

    That fixed it for me.

    16 replies

    Show previous replies
    M
    markelrayes
    Participating Frequently
    October 19, 2022

    Same problem. Can you fix this Adobe please?

      D
      Dandy Dani
      Participating Frequently
      October 18, 2022

      ME TOO PLEASE HELP! I cant do my job.

      I cant even attach more than one pdf to an outlook email without outlook freezing and crashing. 

        N
        Nico Houet
        New Participant
        October 17, 2022

        Hi,

        same for me :

        Window Version 10.0.19044 Build 19044
        Acrobat : 2022.003.20258

         

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          October 14, 2022

          Hi All,

           

          Sorry about the trouble caused.

           

          Please let us know if the issue has started occurring recently.

          Would you mind sharing the Acrobat and OS versions on the machine?

          It would be helpful if you could share the screenshot and video of the workflow you do. That will help us in investigating this issue.

           

          Thanks,

          Meenakshi

            C
            Carl_Desmond
            Participating Frequently
            October 14, 2022

            This just started for me today.

             

            Edition Windows 11 Pro
            Version 21H2
            Installed on ‎1/‎7/‎2022
            OS build 22000.1098
            Experience Windows Feature Experience Pack 1000.22000.1098.0

             

            I have uninstalled and reinstalled Acrobat. This occurs when clicking on a file that should appear with a preview in the preview pane. 

            S
            Summers26214821qjn9
            New Participant
            October 14, 2022

            Same problem here, and doing anything with a PDF, even moving it or just clicking on it, freezes Windows Explorer. Which is not great because I have a deadline involving PDFs today.

              A
              A5C3C
              New Participant
              October 14, 2022

              Same here. I've tried updating, reinstalling and a couple of other suggestions but no luck so far. 

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices