Acrobat can't create full text index; can't create folder

Question

I've been using Acrobat's indexing pretty much since it was introduced and through several Macs (I'm an old Mac user since the MacPlus). This problem is on a new MacBook Pro M4 I bought a few days ago and freshly installed Adobe products.. My attempt at creating a full-text index ended up with this:

Starting rebuild of Index : /Users/tlmurray/Documents/AcrIdx/Amazon.pdx
Error: Could not create folder : /Users/tlmurray/Documents/AcrIdx/Amazon

Error: Index build failed

Deleting files from current index

Error: Index build failed

Permissions are the same here as they are for a new folder:

Even though these are the same as any other new folder, the problem looks like permissions. Any ideas?

Thanks.

tlmurray23 · Accepted Answer

Hi @tlmurray23,

Sorry for the troubled experience.

Could you let us know where the files are located? Are they present locally on the machine or on the network drive?

Ensure your copy Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

Disable Protected Mode (For Testing Only):

Navigate to Acrobat > Preferences > Security (Enhanced) and temporarily disable “Enable Protected Mode at startup” to see if it improves performance. (Re-enable it afterward for security.) Once the option is unchecked, please restart Acrobat.
And then try the behavior again.

If nothing works, please collect the logs again and share the log ID.

Thank you for your patience and support.

~Tariq

First, the "are-you-kidding?" answer: It's my local drive, as one could see simply by looking at Catalog.png and the text in my earlier posts. And yes, my Acrobat is updated, as it would have to be as my Macs were formatted from scratch and I said in my text.

Second, the "hey, thanks!" answer: Turning off protected mode worked!

And that points out what I call a bug, as I'm not doing anything that should call for messing with that setting.

Bilal Ansari · Answer

Hi @tlmurray23 ,Kindly share the diagnostic logs ID for us to understand the issue better. You can follow the steps mentioned at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

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