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Derek24318945ycj3
New Participant
December 8, 2022
Question

Acrobat Chrome Extension- Custom ranged print jobs stuck in spooling state when using ctrl+shift+p

  • December 8, 2022
  • 1 reply
  • 2703 views

Hello,

 

When I open a PDF using the google chrome acrobat extension, I am able to print custom page ranges using the normal google chrome print dialogue. However, if I pull up the chrome print dialogue, then press ctrl+shift+p to pull up the windows print dialogue and try printing a custom range, the print job gets stuck in the "spooling" status.

 

When the extension is disabled, and I open a PDF using google chrome, I am able to print custom ranges using the windows print dialogue. I am also able to print custom ranges using the acrobat desktop app and a different PDF app called PDF24.

 

Note: I am using Windows 10 Pro version 22H2, Google Chrome version 107.0.5304.122 and Adobe Acrobat Chrome extension version 15.1.3.32.

 

Please see the attached video.

 

Thanks!

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 9, 2022

If this is happening due to changing to a different default printing device frequently, you may want to restart the spooler service.

 

Also, if you go to Control Panel==> Devices and Printers ==> right-click on the default printer ==> select Properties from the context menuu ==> click on the "Hardware" tab of that window dialogue box ==> click on the "Properties" button ==> go to the "Events" tab in the next dialogue window ==> scroll down in the "Information" section and see where it says "Device Updated:".

 

If it says "false" try also updating the device drivers.

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Derek24318945ycj3Author
New Participant
December 9, 2022

Thank you for your response! 

 

I do not change my default printer very frequently, however, I still restarted the spooler service. I also followed the steps that you provided, and it didn't say "false". Nevertheless, I attempted to update the HP Universal printer driver for PCL6 using device manager and the newest update from the internet. I found that my print drivers are up to date.

 

Unfortunately, I still ran into the same problem after making both these changes.

 

Note- my default printer is an HP laserjet M553. I also tried printing to a larger RICOH MP4055 and ran into the same problem.

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 10, 2022

Is Adobe Acrobat set as the default PDF handler in that system or ist it Google Chrome web browser?

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