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Charis5D9B
Participating Frequently
October 19, 2022
Answered

Acrobat Com Plug In Crashing Outlook

  • October 19, 2022
  • 2 replies
  • 2023 views

I've started having an issue with the Acrobat com plug-in causing Outlook to freeze and then crash.  It is happening everytime I click on the "change conversion settings". After it crashes and I reopen Outlook I get a message saying the com add in has been disabled and asks me if I want to enable it again.  I say yes, but it does not turn it back on.  Instead I  have to go to Adobe and say "repair instalation" which notifies me that the add in has been disabled and asks me if I want to re-enable it.  I say yes and then the add it shows back up in Outlook.  However, as soon as I try and change the conversion settings it crashes again and I have to start all over!  

 

I've tried "repairing" my installation and then completely uninstalling and reinstalling Adobe DC via Creative Cloud and I am still having the issue.  

I really need to get this working as I need the conversion function to work so I can do my job!  Help!

 

I have Adobe version 2022.003.20258 and Outlook 365.

 

    Correct answer Alok Kr

    Hi Charis, thanks for reporting the issue. The engineering team is currently working on the issue and it will be fixed in the upcoming updates.

    Thanks.

    2 replies

    A
    Adobe Employee
    Alok KrCorrect answer
    Adobe Employee
    October 26, 2022

    Hi Charis, thanks for reporting the issue. The engineering team is currently working on the issue and it will be fixed in the upcoming updates.

    Thanks.

      3
      36852619df4n
      New Participant
      April 19, 2024

      Has this issue been fixed yet? Same issue using Win 10 and Acrobe DC

      R
      riya_6221
      New Participant
      May 6, 2025

      Hi there

       

      Hope you are doing well.

       

      Have you started experiencing this issue recently?

       

      What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
       
      Also try to repair the installation from the help menu (Win Only) and see if that works.
       
      Please try to reset the Acrobat preferences as described here https://adobe.ly/3xZ2dpj and see if that works.

       

      ~Amal


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      kimberlys690453022534792
      New Participant
      October 25, 2022

      I'm having exactly the same issue with the same applications. Now repair installation is not working either.

      C
      Charis5D9BAuthor
      Participating Frequently
      October 25, 2022

      Hi Kimberly,

      As an FYI, after my computer recently did one of those "we're updating your system" things, it is now working again.  So I cannot help but wonder if there was some update that had been made to Adobe DC, that did not play well with the version of Windows I was using, that was resolved after my system did its Windows update?

      Hope yours starts working soon.

      K
      kimberlys690453022534792
      New Participant
      October 26, 2022

      It's 'funny' you say that becasue I swear this began directly after my company did an 'update my system' thing.  I suspect you're right on the Windows update.  Thanks.

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