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Question

Acrobat crashes on signature validation

Forum|Forum|5 years ago
April 9, 2020
2 replies
11953 views

We have a digitally signed PDF file (attached). When Acrobat (2020.006.20042) opens the file and tries to validate the signature, it simply crashes.

If we deactivate automatic signature validation on load, then load the file and manually execute signature validation a message box is displayed: "Unknown Error. Support Information: CDSHandler-1417", in the signature panel the signature appears to be validated (it has the green check), and the blue ribbon at the top says "Signed and all signatures are valid". After clicking ok in the message box the signature in the signature panel can be expanded and everything seems ok.

Searching on Google for CDSHandler 1417 yeilds no results.

Previous versions of Acrobat can validate the signature without problems.

Any idea why this happens?

test_signed.pdf

This topic has been closed for replies.

Amal.

Community Manager

Hi there

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

Let us know how it goes

Regards

Amal

L

laurentp11506474

Participating Frequently

Hi Amal,

As far as we are concerned, and as I mentioned in my previous post, this version does not solve our issue.

We hope a fix can be delivered to avoid the trouble and consider these signatures as valid as they used to be until version 2020.006.20042

Best regards,
Laurent

U

UWZ

New Participant

We are having the same problem. Has this been resolved for you? This is VERY frustrating.

Amal.

Community Manager

Hi there

We are sorry for the trouble. As described the application is crashing on validating signature in the PDF file.

Is this a behavior with a particular PDf file or with all the PDFs that you try to open? Please try with a different PDF file and check.

Would you mind sharing the workflow/steps you are doing to create the PDF file? Are you trying to create the PDF file from the web browser? Also, what is the workflow or steps you are doing to sign the PDF file digitally?

We have tested the PDF file that was attached and found that it was created with a third party application Skia PDF. Please create the PDF using the Adobe Acrobat DC and try signing it and check.

Let us know how it goes

Regards

Amal

xfiniumpdfAuthor

New Participant

Hi,

If I create a PDF file with Acrobat from a web page and sign it then the signature validation works.

If I use a PDF file created with another tool (the PDF file is valid as it has been checked with Preflight and other tools) then the manual signature validation works, the message below is displayed

But as soon as we click on Close, the Acrobat crashes without any error messages. This behavior (link to PDF file) is different from the one in the inital post when manual signature validation displayed some internal error message.

Mihai Iancu

Amal.

Community Manager

Hi Michai

Thank you for sharing the update. As described the application is now crashing when you click on the close button.

Would you mind sharing the crash logs with us for further investigation? Please refer to the help article (https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html)

Upload the crash logs to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

Regards

Amal

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