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February 10, 2016
Answered

Acrobat DC cannot print PDF files

  • February 10, 2016
  • 60 replies
  • 202108 views

I have a customer having issues with printing PDF files.  They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens.  Acrobat doesn't even appear to send the print job to the printer.  We've tested on multiple printers and the problem is the same.

I've ensured all correct and current printer drivers are installed

Acrobat Standard DC is up to date as of 2/10/16

The printer can print other jobs from other software (i.e. Word, Notepad, etc.) without issues

PDFs will print if I open them in Adobe READER and print from here; it is only within Acrobat DC that they will not print.

I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader.  Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good; only workarounds.

Is there any solution to this problem that I can apply and have the product working as intended for my customer?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

    More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

    Please give it a try and let us know.

    Thanks,

    -ashu

    60 replies

    Show previous replies
    courtneyh78433615
    courtneyh78433615
    Participating Frequently
    June 9, 2016

    You know what works?  Printing in Adobe Reader DC.  So don't waste your money purchasing a full version product from Adobe because they don't care about their customers (unless you own a Mac, apparently).  Just use the free version and purchase another .pdf program from another vendor.  Perhaps then you'll actually be able to use the product you purchased!  Because 3 months later and I STILL can't print from Adobe Acrobat DC in Windows.  But I'm glad the problem was "solved" for you Mac folks.  That's a load off my mind.

      A
      Anonymous
      June 9, 2016

      I agree totally ridiculous I am going to fail a certification exam because I can't print test results to see what questions I answered correctly and which I didn't.

      courtneyh78433615
      courtneyh78433615
      Participating Frequently
      June 2, 2016

      THIS QUESTION HAS NOT BEEN ANSWERED.  THERE HAS NOT BEEN A PATCH RELEASED FOR WINDOWS.  I HAVE NOT BEEN ABLE TO PRINT FROM ADOBE SINCE MARCH.  THIS IS B.S.  A MAC FIX DOES NOT FIX EVERYONE.  YES, I AM YELLING ON PURPOSE.  PLEASE ADDRESS THE PROBLEM FOR WINDOWS!!!!!

        diannej26532454
        diannej26532454
        New Participant
        May 24, 2016

        Please advise when a patch for Windows will be available? Thank you.

          G
          gvf0935
          New Participant
          October 20, 2016

          In Windows-10 right mouse click and choose open with Edge [or other browser]

          You can print a  PDF file from the browser just NOT from Adobe Reader or so it seems

            M
            Muzzerboy
            Participating Frequently
            October 20, 2016

            Good call - that's a neat way to get around the print problem if you are in a corner although the options for printing and other tools are limited or missing. As mentioned, you can use other browsers  to do this - I prefer Chrome myself.

            T
            TOA Service Desk
            New Participant
            May 19, 2016

            Yes, when will the Windows one be released?  I don't even think the OP was regarding MAC.  So annoying...fix it!!!

              AshuMittal9644438
              Adobe Employee
              AshuMittal9644438Correct answer
              Adobe Employee
              May 19, 2016

              Hi all,

              We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

              More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

              Please give it a try and let us know.

              Thanks,

              -ashu

              fabiob1951
              fabiob1951
              New Participant
              May 19, 2016

              Well done!

              Thank You!

              Best regards,

              Fabio

                todds59108273
                todds59108273
                New Participant
                May 19, 2016

                All of my printer names have over 10 characters. However, today for the first time I still had trouble printing pdf's using Acrobat Pro (Windows 10 PC user). However, several minutes after rebooting my computer, while I was researching to find a fix and typing this note, one of my printers started printing the document.

                Therefore, in my case, while it seemed the problem was "pdf's won't print" it was actually an "abnormally long wait" for the document to reach my printer. I know it is not a printer problem because I can print fast from other programs.

                I hope Adobe doesn't quick fix the problem based on the "10 character assumption" without thoroughly testing for all of the potential print problems that appear to exist.

                markr0862
                markr0862
                New Participant
                May 17, 2016

                Okay here's a much better work around then uninstalling and reinstalling your printers. I just spoke to my support at Canon and I've downloaded Soda which is another free PDR reader software and it works fine and it works on Macs. I hope Acrobat allows this post to go through.

                B
                brendamcgee
                New Participant
                May 16, 2016

                huge issue - what is the problem!!

                if you have an older version of Acrobat on your machine - use that to print - works. notify all of us when the issue is resolved - really frustrating.

                K
                kellymasha
                New Participant
                May 16, 2016

                I have the same problem. Fix it now...........

                richardn15548732
                richardn15548732
                New Participant
                May 16, 2016

                We have the exact same problem here, none of us can print out of Acrobat, worked fine Friday, whats up?

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