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New Participant
February 10, 2016
Answered

Acrobat DC cannot print PDF files

  • February 10, 2016
  • 60 replies
  • 202108 views

I have a customer having issues with printing PDF files.  They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens.  Acrobat doesn't even appear to send the print job to the printer.  We've tested on multiple printers and the problem is the same.

I've ensured all correct and current printer drivers are installed

Acrobat Standard DC is up to date as of 2/10/16

The printer can print other jobs from other software (i.e. Word, Notepad, etc.) without issues

PDFs will print if I open them in Adobe READER and print from here; it is only within Acrobat DC that they will not print.

I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader.  Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good; only workarounds.

Is there any solution to this problem that I can apply and have the product working as intended for my customer?

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi all,

We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

60 replies

Prazzle
Known Participant
May 1, 2017

Apple user here. The update (which provides the patch) that was suggested is not working for me. When it asks me to select a program I want to update, my acrobat is greyed out and therefore the installation fails. This what happens...

I have no option but to hit cancel as "open" is not an option for me.

Pratyush1993
Adobe Employee
Adobe Employee
May 2, 2017

Hi Prazzle

This could happen when there is a track mismatch in the update and the product installed on your machine. We ship two tracks DC and Classic. From the screenshot its evident that you have DC installed op your machine, can you make sure you are not applying a patch targeting Classic track. Following link can help

Identify the product and its version for Acrobat and Reader DC 

Please let us know if this is the case.

New Participant
April 28, 2017

Setting Acrobat to run as administrator and disabling UAC did not fix the issue for me. My employer went from using Nitro which exhibits slow loading over our network, so I had them switch to Adobe and now I look like an idiot because Adobe Acrobat, A PDF EDITING SOFTWARE, CANNOT PRINT PDF DOCUMENTS. FIX IT!

bille37765114
New Participant
April 8, 2017

Windows 7 x64: Try disabling UAC. It worked for me.

Participating Frequently
March 17, 2017

Experiencing same issue on Windows.

Sporadic inability to print. Latest version, updates etc.

Reopening Acrobat usually resolves the problem, sometimes you need to close and reopen twice.

Clicking Printer Properties or Page Setup does not open any dialog windows.

Adding new printers, drivers, repairing the install, usual troubleshooting does not resolve the issue.

leoi87519687
New Participant
March 21, 2017

Just came across this issue. Reinstalled printer, updated then reinstalled reader, etc., nothing worked. Only setting Acrobat Reader DC to run as Administrator fixed the issue.

Adobe, you need to correct this.

New Participant
March 14, 2017

found on a different forum and this has now been working for us --

Go to the Adobe DC Icon on your desktop. Right click. At the very bottom of the dropdown select Properties.  Click on the Compatibility tab.  Under Compatibility Mode select the operating system you are using. Select OK/Apply.  My employee's new laptop (Windows 7) hasn't had any more issues since we did this.  Hope it helps others.

robw95826601
New Participant
October 14, 2017

awesome! Thanks that one worked for me.

heaslim
New Participant
March 2, 2017

Unless there has been solution I am unaware of, this is still a problem.

Problem review: When a user attempts to print a PDF from Acrobat DC, the print progress bar does not appear, the print dialogue box closes but no print file is sent to the printer queue.

In my work space this problem applies to four PC's running Acrobat DC on Windows 7. Acrobat DC has been updated to the most current release as of the date of this reply, and the Windows systems are running Windows Defender for virus protection (with regard to some previous comments regarding Vipre virus protection possible interfering with the Acrobat print function).

Notes: When a user quits Acrobat and reopens a PDF back into Acrobat DC then attempts to print, the print is successful.

This problem is extremely annoying affecting multiple users in a student user environment.

New Participant
March 14, 2017

Same problem here.


Windows 7 with Reader DC. Prints, but nothing is sent to printer. However, I can print to a network printer. MS Office prints fine to the printer connected by USB. Re-installed Reader DC and it did not fix the issue.

New Participant
February 22, 2017

I just had this issue come up this morning. I went to File > Print> Advanced.  On the advanced screen under Color Management I check the box for Let Printer Determine Colors.  Everything started working perfectly.  I printed a 7 page color document right away.  I then went back and printed the same document in Gray Scale by going to File > Print and check the box for Gray Scale printing before sending it to the printer. 

kaiw97139530
New Participant
January 16, 2017

Hello,

we had the same issue after the last Microsoft patch day in January 2017.

If this is the source of the problem or just a coincidence... i can't say for sure.

We've found a solution in our case.

It is the "Enhanced Security" Setting, that have to be deactivated.

You can change this setting under Preferences.

  • Choose Preferences.
  • From the Categories on the left, select Security (Enhanced).
  • Select the Enable Enhanced Security option.

We've tested this with several users and it worked every time.

Hopefully it will work as well for you.

New Participant
January 17, 2017

Unfortunately your fix doesn't work for me. Sadly my BAT file

workaround also has ceased to work.

Dean Bekken

New Participant
January 15, 2017

.

Participating Frequently
January 12, 2017

Here it is January 2017 and this issue is still happening. I have a user who had Adobe Reader 11 with this issue printing to an HP LJ 4350 on our network. PDF files just stopped printing. I have removed the printer, uninstalled Reader 11, reinstalled Acrobat DC, reinstalled the printer with updated drivers and still he cannot print PDF's.

ADOBE, WHERE IS A SOLUTION, AND WHY IS THIS STILL HAPPENING????