Acrobat DC Crashes - Initializing registration

Forum|Forum|7 years ago
March 7, 2018
4 replies
41902 views

I just downloaded and installed Acrobat DC on my Windows 10 laptop. Whenever I start it, it closes itself out after a few seconds with no error or pop-up or message of any sort. I went through the recommendations here: Resolve Acrobat DC intermittent crashes on Windows

But those steps did not help. However, on Step 4 it recommended running distiller which I attempted and distiller indicated that the product was not registered. But, that page says I should get a Sign In windows which I do not.

I again started Acrobat DC and went to Help -> Sign In/Sign Out and get an odd pop-up that says "Initializing registration... Please retry after a minute".

It has been many minutes and every time I retry, I get this error and Acrobat DC just keeps closing itself.

Any assistance or insights would be appreciated.

Thanks!

Install update and subscribe to Acrobat

Correct answer michaelk5593527

I actually found another answer that worked for me. I deleted the following folder: C:\ProgramData\Adobe\SLStore and was able to login correctly.

K

Kam7221

New Participant

I had the same error but it resolved when I left the message up on the screen for about 10 minutes. The login page then appeared and logged in fine.

S

scottr69557339

Participating Frequently

Hi Kam Thanks I had the screen sitting with the message for hours and no login page appears.

Y

yi_4723

New Participant

This approach worked for me. Specifically, you need to leave the error message on the screen for about 10 minutes before clicking "OK" to close it. After clicking "OK," the sign-in popup window should appear, allowing you to sign in. If this doesn't work on the first try, you might want to repeat the process a couple more times.

Thank you!

S

scottr69557339

Participating Frequently

Was this ever resolved as i have the same issue and unable to sign in and use more features ?

kglad

Community Expert

@scottr69557339

several people have noted they resolved it, but there are a variety of possible causes.

S

scottr69557339

Participating Frequently

Yes, i have been unsuccessful with the options posted. I purchased software through a 3rd party vendor, they advised it's a win 11 issue but i suspect not. Have disabled Mcafee, tried various vpn locations thinking its blocking me outside US. deleted the SLStore folder as suggested. No luck and unable to Sign in

.

D

davidj78691850

New Participant

We were also having the same problem and it turned out it was our firewall that was blocking communication to the registration servers. (Blocked based on geolocation outside the US)