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authorizedu83997193
New Participant
November 8, 2017
Answered

Acrobat DC Crashing when Highlighting

  • November 8, 2017
  • 4 replies
  • 5072 views

I've found an interesting problem that I can replicate on any machine I try it with, all run windows 10. We have scanned documents that we highlight sections in with 100% opacity black highlighter to cover up information. These are not always text documents, so more often than not we are using the "freehand" highlighting tool rather than the tool it gives you when text is detected. After highlighting about half of a page Acrobat will freeze completely, and you can't do anything with the document or the program until you close it through the task manager and restart it and you have lost all of your highlighting.

I have found two other threads on the topic and tried all of the troubleshooting step in those threads. I even replied to those threads hoping to get assistance but nobody is responding. (Other threads here and here).

Acrobat even has this problem on a completely fresh windows 10 installation and adobe acrobat reader DC installed directly from the adobe website and updated. Does anyone have any input or acknowledgement of the issue that it's maybe being fixed in a future patch or is there some default setting I'm missing that would be causing these crashes?

Thanks for any assistance anyone can offer. It is much appreciated.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi,

    We apologize for the delay in response to your query.

    You may try installing the latest patch of Adobe Acrobat application through latest released notes-Release Notes | Adobe Acrobat, Reader

    This should fix this problem, if it doesn't then do let us know.

    Regards,

    Akanchha 

    4 replies

    S
    sues13259292
    New Participant
    July 29, 2018

    I am having this same issue and so far there is no fix.  I do a lot of highlighting in documents and the first few work, then my entire laptop freezes and I have to do a reboot.  What an annoying problem for such an expensive program.  I've seen this problem reported for years and still no fix.  Is it that difficult of an issue?  Thanks for your help.

    J
    Jeremiah5EA7
    Participating Frequently
    July 8, 2024

    I'm seeing a similar problem.  Highlighting a PDF before printing.  I keep getting the 'not repsonding' and it's running incredibly slowly.  I only have the one pdf open and it's one page. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 16, 2024

    Hi there

     

    Hope youa re doing well.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once and see if that works.

     

    If it doesn't work, please collect the crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    ~Amal

    K
    kiid358
    New Participant
    June 10, 2018

    I just purchased Creative Cloud June 10, 2018 and installed Acrobat DC and Reader DC.  BOTH are FREEZING and totally CRASHING when I use the highlighter pen tool and I NEED TASK MANAGER TO "END TASK" TO SHUT DOWN THE FROZEN APP.  I obviously have the MOST latest versions of BOTH apps.  I ALSO , WHEN IT APPEARS TO WORK FOR A SHORT WHILE ---CAN NOT SAVE THE FILE - AND THE APP REQUIRES ME TO CREATE A NEW FILE NAME!!!  I've seen this all over the web too!!!  What the hell can be done to fix this as I tried all the things I have seen all across Google about this "highlighting issue" and now have posted to this Forum asking for help

    johnc11116215
    johnc11116215
    New Participant
    January 9, 2018

    I have the same problem. For the past couple years I chalked it up to an aging computer. But now I have a new computer, a new license, a fresh clean installation as of yesterday (January 8, 2018)--and the same old problem. My old workaround was to overlay 20-30% opacity boxes, but that is less than ideal because it makes the highlighted text look faint, which is counterproductive.

    I tried the link I thought Akanccha was referring to https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousnov2017qfe.html#dccontinuousnovembertwentyseventeenqfe

    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousnov2017qfe.html#dccontinuousnovembertwent…

    but it spits a 404.

    Any further help available?

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Brainiac
    January 3, 2018

    Hi,

    We apologize for the delay in response to your query.

    You may try installing the latest patch of Adobe Acrobat application through latest released notes-Release Notes | Adobe Acrobat, Reader

    This should fix this problem, if it doesn't then do let us know.

    Regards,

    Akanchha 

    johnc11116215
    johnc11116215
    New Participant
    January 9, 2018

    Please see my reply to OP, I meant to reply to you.

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