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Beaker77
Beaker77
Participating Frequently
February 5, 2018
Question

Acrobat DC crashing

  • February 5, 2018
  • 1 reply
  • 1675 views

When exporting to pdf from inDesign it freezes Acrobat and inDesign at 'Finishing document' stage. Acrobat also crashing when trying to open a pdf. Running mac os 10.13.2 and Acrobat 2018.009.20050

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1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 5, 2018

Hello Beaker77

We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC is crashing in Mac machine, Is that correct?

Please refer to the following KB doc and try the suggestions Troubleshoot Mac OS 10.x system errors, freezes | Adobe software  Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Try resetting the preferences of Acrobat Pro DC, to reset the preferences, please refer to How to reset Acrobat Preference settings to default. Link: https://forums.adobe.com/docs/DOC-8511

Reboot the machine and see if this brings any difference.

If the issue still persists, please use Acrobat cleaner tool to remove the Acrobat Pro DC Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Link: https://labs.adobe.com/downloads/acrobatcleaner.html?22

Reboot the machine and install Acrobat Pro from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Let us know how it goes.

Regards,

Anand Sri.

Beaker77
Beaker77Author
Participating Frequently
February 9, 2018

I have tried the above and still having issues. It doesn't happen all the time and seems to happen when creating interactive pdfs. I have InDesign set to open pdf on export. It freezes indesign and acrobat. If I force acrobat to close then inDesign unfreezes itself. It actually creates the pdf and seems to crash when trying to open the pdf.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 13, 2018

Hello James,

An update of Acrobat and Reader is available, please check for the updates from Help>Check for updates. You can also download the updates manually from Link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Reboot the machine after the installation of updates.

Let us know how it goes.

Regards,

Anand Sri.

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