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pas1993
Participant
October 26, 2017
Question

Acrobat DC freezes when you try to print

  • October 26, 2017
  • 13 replies
  • 123405 views

My Acrobat DC freezes when I try to print a file.  Anyone out there have the same problem?

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    13 replies

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    G
    geraldw27867181
    Participant
    April 30, 2018

    Well, I haven't found the fix yet. So, please try again.

    I have Adobe Acrobat Reader DC, version 2018.011.20038

    Here's what happens: If I reboot, I can print PDF files at will. However, after some amount of time (hours), when I try to print a PDF, Adobe freezes (not responding). Closing the program and reopening it doesn't fix it. I must reboot the computer and then all is well right away. Then later in the day, it freezes again.  Thank you

    gerry

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 2, 2018

    How do the resources evolve?

    Try to monitor processes hanging around. Take a snapshot at the beginning and compare that with the situation when Acrobat hangs.

    ABAMBO | Hard- and Software Engineer | Photographer
    Wes Boudreau
    Wes Boudreau
    Participant
    April 5, 2018

    I've experienced this when attempting to print large data PDFs, ones full of images and graphics and at a large quantity (I tried around 40 copies of a 25 page document).

    The issue was avoided by opening the PDF in preview (OS X) and printing from there - no freezing at all.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 26, 2017

    Hello Pas,

    We apologize for the inconvenience caused, as per the description, the Acrobat DC is freezing when you are trying to print a PDF file, Is that correct?

    Please try the troubleshooting steps from the following KB docs Fix PDF printing crash in Adobe Reader 10.1.2 on Windows Link: https://helpx.adobe.com/acrobat/kb/pdf-wont-print-reader-10.html

    For Mac: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software  Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

    You may also refer to Resolve Acrobat DC intermittent crashes on Windows  Link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

    If the issue persists, please share the following details:

    1. Is it Acrobat or Reader is installed, check from Help>About Adobe Acrobat or Reader.
    2. Dot version of Acrobat or Reader installed, check from Help>About Adobe Acrobat or Reader.
    3. Is it a Mac or Windows machine?
    4. Are you facing the crash issue with one PDF file or with all the PDF files?

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    P
    pas1993Author
    Participant
    October 27, 2017

    I have Acrobat DC installed not the reader do I need that as well.  I am running windows 10 and if I open a pdf and try to email it

    it just hangs

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 1, 2017

    Hello Pas,

    If the Acrobat is already installed, you don't need Reader. Uninstall the Reader using the Cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  || Link: http://labs.adobe.com/downloads/acrobatcleaner.html

    Restart the computer, and check with Acrobat.

    You may also try to reset the preferences of Acrobat, to refer the preferences refer to How to reset Acrobat Preference settings to default.  || Link: https://forums.adobe.com/docs/DOC-8511

    Hope this helps and let us know how it goes.

    Regards,

    Anand Sri.

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