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pas1993
Participant
October 26, 2017
Question

Acrobat DC freezes when you try to print

  • October 26, 2017
  • 13 replies
  • 123405 views

My Acrobat DC freezes when I try to print a file.  Anyone out there have the same problem?

    This topic has been closed for replies.

    13 replies

    S
    shahhitarth
    Participant
    December 22, 2023

    yes, not only while printing but on normal use too

     

    G
    g1313
    Participant
    February 18, 2023

    Dear staff

    Have been using Adobe Acrobate Pro for ever and never had this problem.

    Could be any software on my laptop incompatible with Adobe.

    Only started about 2 or so weeks ago - Feb 2023.

    Current version is 22.003.20322. No updates available.

    Other info - Windows 11

    A restart is my usual fix but only lasts one print job, then another restart etc.

    I will try "You may also try to reset the preferences of Acrobat" as suggested in the thread.

    C
    ck4331
    Participant
    February 23, 2023

    Having the same issue..

      JaroslavM
      JaroslavM
      Participant
      May 19, 2021

      Maybe it helps in the future. 

       

      I had an issue with printing from Adobe Acrobat Reader. It freezes (Reader freezes) with some PDF ocasionally. 

      I reinstalled adobe x times. After reinstallation, it helped for a while. 

       

      Finally, I have found two behaviors:

      • The issue appears only under the standard domain user profile (admin account had no issue)
      • The issue appears only with network printers (not local printers)

       

      The solution that helped: 

      Another printer driver 😉 (in my case Universal PCL Konica Minolta driver)

       

       

      B
      bobby5613
      Participant
      July 15, 2020

      I emailed the file to myself and printed the preview. Finally worked. Thanks to the guy in this thread that had the idea. 

      spIinter
      spIinter
      Participating Frequently
      July 8, 2019

      Update: from what I know, this problem have now been solved in version 2019.012.20035. I just discovered it a few minutes ago and thought I'd better share it.

      Now we don't experience the freezes anymore and the printing process with Adobe PDF works as it should.

      E
      EBB2019
      Participant
      November 20, 2019

      I am still experiencing the same issue.

       

      Adobe Versions : 2019,021.20056 
      OS : Windows 10 Local environment / Server 2016 / Server 2019 RDS environment.

      Printing  6MB Microsoft Publisher Files to the Adobe Printer.
      Tryin to print a Publisher file (A2 format) with crop marks. 

      Publisher gets the status : not respondig. ( Fresh install / Repair of office and Adobe did not help anything )
      Also reinstalling the drivers for the Adobe printer did not do the trick.

       

        spIinter
        spIinter
        Participating Frequently
        May 21, 2019

        Does anyone now if this problem have been fixed?

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        May 21, 2019

        Depends on what of the may problems you mean. My temporary freeze has been solved by upgrading to Windows 10 and installing an SSD on my system (even without an SSD the freeze was gone).

        But I simply suspect my IT having done their homework with the firewall and proxy.

        ABAMBO | Hard- and Software Engineer | Photographer
        U
        ULTRABLOCK815
        Participant
        April 15, 2019

        We are having the same issue here. We have two users who when they print to .pdf the screen now leaves the dialog box up and the computer freezes. After a few minuets the screen goes blue and the computer resets itself on both of our AutoCad estimating computers. We have never had an issue with delays and crashing until Friday 4/12 and it has continued through the weekend and into this afternoon. We are at a standstill with quotes that need to go out today. We have missed out on over $500K in quotes/bids today because of this. Both systems have 2TB of free space on SSD's and 32g of RAM. Both systems are only used for estimating using AutoCad, Outlook email, and Adobe DC to read and write to.

        anotherdog
        anotherdog
        Participating Frequently
        April 16, 2019

        The answer to this issue, if it is the same issue is above.

        When it locks up, often on the second .pdf printed go to the task manager and the Distiller app should be listed. double click the app and you should see some sort of security dialogue under it. this is actually a dialogue asking to approve the source of the file floating towards the back of the screen, usually hiding behind the app and the frozen print window. minimize the app so you can see it, click ok and the print should continue.

        its a royal pain, but it got me running again with adobe apps etc.

        I'm unhappy that something so basic as a security alert got through adobe's testing.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        April 16, 2019

        (...)see some sort of security dialogue under it.(...)

        That may or may not be Adobe's fault. My Windows 10 systems do not get this message. But never the less this looks quite annoying.

        Please post a screen copy of the security alert.

        ABAMBO | Hard- and Software Engineer | Photographer
        spIinter
        spIinter
        Participating Frequently
        April 15, 2019

        AnandSri​, do you know if Adobe is working on an update that resolves this issue?

          spIinter
          spIinter
          Participating Frequently
          April 12, 2019

          I'm also having problems with the new version of Acrobat DC 19.010.20099. I'm using the Adobe PDF Printer in a batch printing process and ever since the update my batch process doesn't work. It always stops about halfway done, regardless of file size or complexity. Please fix this ASAP! It's a tremendous inconvenience for our office!

          The solution posted by lew305 is slow but since I don't have any other solution it will have to work for now.

          anotherdog
          anotherdog
          Participating Frequently
          April 14, 2019

          I too am having the same issue, tried reinstalling everything. thank you for at least telling me i'm not crazy.
          come on Adobe, fix this!

          K
          ktgraphix
          Participating Frequently
          April 10, 2019

          I have this same issue with New Version of Acrobat DC 19.010.20099

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          April 10, 2019

          What is your OS an version?

          When exactly does Acrobat freeze?

          ABAMBO | Hard- and Software Engineer | Photographer
          L
          lew305
          Participant
          April 10, 2019

          Windows 10.   I can only print a PDF 1 TIME after a computer restart.  After that it freezes when trying to print to a PDF.   I've reinstalled Illustrator and Acrobat DC and all the pdf printer drivers.  I have to restart the computer after almost every time I print to a pdf.  This just started happening on 4-9-2019.


          The same issue is happening to me.  I've found a fix, but it's somewhat of a pain to do this every time one prints.  Open the task manager before printing, then when you print to Adobe, an "Acrobat Distller" App will appear at the top.  Expand the menu, and right click "confirm security," and bring it to front, and select yes.  This worked for me!  Hopefully Adobe will get this issue resolved very quickly. 

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