Acrobat DC freezing or "not responding"

Report · Apr 21, 2015

I recently installed Acrobat DC. I previously used Foxit Phantom. Now when I am in "My Computer" and I either mouse-over or try to open a PDF file, it freezes for about 10 seconds and says "not responding" at the top. It always works again after the 7-10 seconds. Very annoying. This never happened when using Foxit. Has anyone else had this problem? How do I fix it?

Report · Feb 26, 2016

I'm facing the same problem with Adobe Reader DC as well. It's constantly hanging and eventually crashes when working with multiple PDF files. The old Adobe reader didn't have such issues.

Report · Feb 28, 2016

OK this is getting ridiculous! I just lost 2 hours work because this thing crashed!! I cannot believe that Adobe are letting this continue, I feel like rolling back, is this possible?

Report · Feb 28, 2016

Can someone from Adobe make contact please, I would like to arrange to roll back to an earlier version of Reader and to have my money refunded.

Thank you

Mark

Report · Feb 28, 2016

OK folks, I have just been informed by Adobe support that the software used on your PC is not supported because it it is free ware. So this issue is not going away very quickly.

I also asked if I could cancel my subscription and get my money back, this is not available after 14 days.

So I guess that we are all stuck with it until they decide to fix it. That all said, I am not sure that I would recommend DC to any colleges or if I would subscribe again. Does anyone know if the subscription rolls over automatically to another year, if that makes sense?

Report · Feb 29, 2016

Hi all,

We are looking into this issue on priority with the help of the crash logs submitted so far. We will keep you posted with the progress, as well as ETA for resolution.

Thanks,

Ashu Mittal

Sr. Program Manager, Acrobat

Report · Mar 02, 2016

Hi Ashu,

Do we have an ETA as yet for this? We are having the same issues and are in the process of trying other products as it is just too damaging to our business with continuing freezes and non responsiveness.

Have others had success?

Thanks
Danny

Report · Mar 02, 2016

Hi ch1ch‌,

We don't have an ETA yet. Could you please try disabling the tabs and see if it fixes the issue for you? Go to Edit > Preferences and then under General, uncheck "Open documents as new tabs in the same window".

Please let me know how that goes.

Thanks,

-ashu

Report · Mar 02, 2016

Hello Ashu,

You replied to ch1ch:

"We don't have an ETA yet. Could you please try disabling the tabs and see

if it fixes the issue for you? Go to* Edit > Preferences* and then under

General, uncheck "Open documents as new tabs in the same window"."

This solution may or may not work. However, it does me little good as I

work with .pdfs open side by side for comparison and review purposes. If I

can see only one tab, I am out of luck.

Who can I contact for a refund? I paid for a year subscription...what a

mistake.

Thanks,

John

Johnston S. Hill

Right Of Way Specialists, Inc.

5134 S. Surprise Way

Suite 205

Boise, ID 83716

208.859.8806

Report · Mar 03, 2016

Unchecking tabs doesn't prevent you from opening multiple PDFs side-by-side...

It'll just open the documents in separate windows instead of dockable tabs. Then just go to Window -> Tile -> Vertically or Horizontally (your preference).

Report · Mar 03, 2016

BRi Guy,

You are absolutely correct. Thank you for the tip.

Johnston S. Hill

Right Of Way Specialists, Inc.

5134 S. Surprise Way

Suite 205

Boise, ID 83716

208.859.8806

Report · May 11, 2016

With our latest release on 10^th May 2016, the issue reported by you has been addressed.

To get the latest product update, within the product, click on the menu Help --> Check for updates.

For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

Hope this helps in addressing the reported issue. We look forward to the continued feedback.

Regards,

Reetika Ghai

Report · May 12, 2016

Y'all are just as full of dung as a Christmas turkey!

Report · Aug 15, 2016

I just downloaded Adobe Acrobat Reader DC and I am having the same problem. It freezes constantly. It's happened to me at least 10 times today alone. Apparently the updates didn't fix the problem. I am using Windows 10. What can I do? I can't work like this.

Report · Mar 06, 2016

Hi Ashu,

Unfortunately we are still getting the issue even with the "Open documents as new tabs in the same window" unchecked.

Cheers
Danny

Report · Mar 10, 2016

Here is what I am experiencing

I open one and only one document. The document opens fine; however, I am unable to do anything with the document, e.g., scroll for 15 or 20 seconds.

Once I can take an action, e.g., scroll, the document freezes again for 15 to 20 second. If I continue to try to do anything with the document, Acrobat Reader gives a (Not Responding) message, again for 15 to 20 seconds.

After approximately 2 minutes the document and Adobe Reader is reacting normally.

I'm no tech whiz, but it seems as of Adobe Reader goes away for approximately 2 minutes do something then once it finishes doing whatever, it acts normally.

Report · Mar 11, 2016

I go through this about every 6 months. Here's what happens:

Install Adobe Acrobat Reader, whatever the latest version is
Use for a few days or even weeks
Start getting the "Adobe Acrobat Reader xxx (Not Responding)" problem. Usually happens with regularity the first time I open a PDF on any given day but also randomly during the day. Sometimes for only a few seconds - today it's been over 15 minutes
Search Google for a remedy and follow the steps suggested
Give up because nothing helps
Uninstall Adobe Acrobat Reader and install Foxit, Nitro or some other free PDF reader
Use successfully for several months until I try Adobe again
Shampoo, Rinse, Repeat, sigh..

Report · Apr 14, 2016

I'm having the same issue, running Win 10 Professional 64 on a six month old Dell Latitude. It's slow on loading, and then any action I take (such as going to the next page) causes it to freeze, aka 'not respond' for 15-60 seconds. This is incredibly annoying given that we work in PDFs on an extremely regular basis.

I've tried reinstalling, but to no avail.

Report · Apr 14, 2016

Yep, thats describes the issue, it was fine until this stupid update!! suffice to say, I have disabled Adobe PDF for now until this issue is resolved and have installed a similar pdf type program which does the trick, I may even stay with it.

Report · Oct 11, 2017

Hello, I've been seeing a lot of this lately and came up with this process as a standard method to alleviate the freezing. We can usually get the lag down to 3-5 seconds. one other thing to try is to disable any unused add-ins. Move them into a subfolder, but don't delete them as you may need them in the future.

Open Acrobat
Click the Edit menu
Click Preferences on the Edit menu
Click Documents in the left column
Set "Documents in recently used list:" to 5, 0 if you don’t reference documents using that list
Click Security (Enhanced) in the left column
Uncheck "Enable Protected Mode at Startup" if present (not all versions have a checkbox)
Set "Protected View" to Off
Uncheck "Enable Enhanced Security"
Uncheck "Automatically trust sites from my Win OS security zones"
Right-click the Taskbar
Click Open Task Manager
Click the Processes tab
Select Acrotray.exe on the list of open applications
Click End Process
Click End Process
Select Acrodist.exe on the list of open applications if present
Click End Process
Click End Process

Report · Mar 21, 2016

I have switched to Acrobat Reader DC few days ago, but it continuously crashes and is almost unusable on my Windows 8 pc.

The solution suggested below has no effect.

https://forums.adobe.com/thread/1823872

If no update is released I'm forced to downgrade to a previous version.

Report · Apr 04, 2016

i get the same, except it happens on every pdf doc that i open or try to make any comment/change etc. more than annoying as my previous version worked fine + my translator no longer works with this update....GGGRRRRRrrrr

Report · Apr 07, 2016

Same thing for me - I experience a lot of freezes. This is very annoying especially considering that other Acrobat versions always have been working perfectly.

Report · Apr 18, 2016

My problem is that it allows me to work up to a point, then just like clock work, it freezes. And it NEVER comes back. I was doing my taxes, and had to download the forms and fill them in by hand. This program/app is useless!

Report · May 10, 2016

I'm having the same issue on an hourly basis with Adobe Acrobat DC on Windows 7 64 bit. Very frustrating. I can't believe they haven't fixed this. It's no small issue.

Report · May 10, 2016

Ive stopped using it and downloaded a working version of PDF reader akin to

adobe. All my work documents are PDF based so its a no brainer to switch to a

product that works, it has surprised me that ADOBE have not taken a more

responsible stance for all its customers.

BR

On 10 May 2016 at 20:49 stephenc63574721 <forums_noreply@adobe.com>