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jossminte
jossminte
New Participant
September 14, 2017
Answered

Acrobat DC keep crashing, when i try to edit some comments on my PDF document

  • September 14, 2017
  • 6 replies
  • 17987 views

Hi,

I'm working on a PDF document of 44 pages, edit from INDESIGN, which mix text & images.

My client send me back the PDF document with comments on bubbles.

I was editing the comments on bubbles, and once i reach the second half of the document, it keep crashing after i edit new comments (especially when i want to go to the next page, using the mouse's wheel).

How to fix that issue ? Is it a bug of the software ? Is there any fix ?

Thanks for your help !

here is a screenshot of the message, after crashing :

This topic has been closed for replies.
Correct answer AnandSri

Hi Jossminte,

As per the description above, the Acrobat Pro DC is crashing when you try to edit any comment in a PDF, Is that correct?

Please check for any pending updates for Acrobat Pro DC from Help>Check for updates.

You may also try to repair the installation files of Acrobat Pro DC from Help>Repair Installation.

If this does not help, please check with any other PDF file.

Is it a Mac or Windows machine?

Check the dot version of Acrobat Pro DC installed, launch Acrobat>navigate to Help menu>select About Adobe Acrobat Pro DC.

You may refer to the following links: For Windows: Resolve Acrobat DC intermittent crashes on Windows

For Mac: Acrobat Pro keeps crashing every 8-10 seconds on Mac Lion (Installation & updates)

Keep us posted with the results.

Regards,

Anand Sri.

6 replies

D
defaultv0zgntcqev8b
New Participant
December 28, 2024

Yes, just lost an hour of work, Adobe closed and disappeared during trying to undo a comment strikethrough, no warning, and when I restarted the recovered file was not openable.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 28, 2024

Hi @defaultv0zgntcqev8b,


I hope you're doing well, and we apologize for the trouble.

Please ensure that you have the latest version of Acrobat installed (24.005.20320). You can check for updates by navigating to the Help menu in Acrobat and selecting Check for Updates. If updates are available, download and install them, then restart the app and, if possible, your device. Once updated, please check if the app is still crashing.

 

For additional troubleshooting steps, you can refer to this helpful article: Troubleshoot Acrobat Crashes.

After updating, try opening the PDF file and check if you’re able to make changes to the comments.

 

Let us know how it goes.


Thanks,
Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
November 2, 2017

Hello Adamg,

Great! Good to hear that you are able to use the Acrobat, and thank you so much for sharing the workaround related to the Dropbox, give us a shout if you need any assistance with Acrobat/Reader in future.

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 16, 2017

Hi Adamg,

If it's working in the root account, then it seems to be a user profile issue of your operating system. You may try to create a test user profile and work on Acrobat.

I will look into a solution asap and will follow up with you.

Thanks for your time and patience.

Regards,

Anand Sri.

illibuck
illibuck
New Participant
October 30, 2017

Any update to this?  I have exactly the same issue...

A
adamg25083311
Participating Frequently
October 30, 2017

Nope, I tried wiping my hd and it still has an issue. I guess acrobat only works if it's the only program on the mac and nothing else. I also haven't heard back from AnandSri since that last message he sent so i'm still waiting on that too.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 16, 2017

    Hi Adamg,

    Sorry for the delay in response to your query. You can share the screenshot of the issue through https://forums.adobe.com/docs/DOC-7161

    Please enable the root account and check with the Acrobat.

    Keep us posted with the results.

    Regards,

    Anand Sri.

    A
    adamg25083311
    Participating Frequently
    October 16, 2017

    Hi,

    I activated the root account and adobe seems to be working under that account. I've uploaded a video screenshot of what is going on. It shows how it crashes when I click out of the program.

    Shared Files - Acrobat.com

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 12, 2017

    Hi Adamg,

    If the issue still persists, please enable the root account, and check with Acrobat. Keep us posted wit with results.

    Regards,

    Anand Sri.

    A
    adamg25083311
    Participating Frequently
    October 13, 2017

    Is there a way i can share a video of what is going on so you can see exactly what is happening? Now it's to a point where if I click out of acrobat to open a new file or even just clicking on the desktop will crash the whole program.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    September 14, 2017

    Hi Jossminte,

    As per the description above, the Acrobat Pro DC is crashing when you try to edit any comment in a PDF, Is that correct?

    Please check for any pending updates for Acrobat Pro DC from Help>Check for updates.

    You may also try to repair the installation files of Acrobat Pro DC from Help>Repair Installation.

    If this does not help, please check with any other PDF file.

    Is it a Mac or Windows machine?

    Check the dot version of Acrobat Pro DC installed, launch Acrobat>navigate to Help menu>select About Adobe Acrobat Pro DC.

    You may refer to the following links: For Windows: Resolve Acrobat DC intermittent crashes on Windows

    For Mac: Acrobat Pro keeps crashing every 8-10 seconds on Mac Lion (Installation & updates)

    Keep us posted with the results.

    Regards,

    Anand Sri.

    A
    adamg25083311
    Participating Frequently
    October 9, 2017
    Please download the attached file to view this post
    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 9, 2017

    Hi Adamg,

    I apologize for the inconvenience caused. As I understand from the description above, the Acrobat Pro DC is crashing in Mac OS 10.13, Is that correct?

    Please try the troubleshooting steps from the following KB doc: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software  Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

    You can also try to reset the Acrobat Preferences, to reset preferences refer to How to reset Preference settings in Acrobat. Link: https://forums.adobe.com/thread/1595848

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

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