Acrobat DC Keeps Crashing ... Why???

Forum|Forum|3 years ago
May 20, 2022
1 reply
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Acrobat DC keeps crashing!!! Why??? I can't open, read or edit any PDF's.

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ls_rbls

Community Expert

Was Acrobat working OK before this, or did the problem showed up after a recent update to macOS or Acrobat?

E

elzbietak63117528

Participant

Hi there. I have exactly the same issue with Acrobat DC crashing and I've tried reinstalling it too. I can't get through the support atm so thought I'd try here.

The following didn't work for me but I found advice online that suggests you need to go to Preferences > Signatures > Identities & Trusted Certificates > More > PKCS#11 > Attach Module > ... then add your path here to locate your Acrobat DC (eg Mac HD/Applications/Adobe Acrobat DC). I've read that the eToken is not being identified and this is where it needs to be reintroduced.

Now, I have no idea about any of this, but perhaps worth a go? I'm going to try connecting with a customer support person when they're open.

Good luck! And please let me know if you find an answer.
EK