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Participant
February 27, 2022
Answered

Acrobat DC opens, then immediately closes

  • February 27, 2022
  • 13 replies
  • 92234 views

Hi,

I have windows 10 and Acrobat DC. It opens and then immedeatyely closes.

I think I have tried every single repair option I can find.

I have uninstalled and reinstalled Acrobat DC

I have uninstalled and reinstalled the entire suite.

I have restarted my computer

I have gone in and removed the preference folder from C:\Users\user\AppData\Roaming\Adobe\Acrobat\DC

I have done that, uninstalled, restarted my computer, then reinstalled

I am frustrated and more than a little peeved. Gold star to anyone who can help.

Correct answer daniels7228616

Your welcome. Yes its frustrating that it is such and easy fix yet there is so much bad advice from adobe encouraging people to delete everything and essentally start over. So un needed. I hope they can at some point just add a promt so people know that they just need to sign out of the other computer. The fact that there is no explained makes it so confusing unless you know what the problem is. Shame on you Adobe for not fixing this simple problem. So many peoples days are being ruined trying to figure this out!!

 

But for real everyone just open photoshop of another app and this will pop up sign out and your problem will be fixed. You can also navigate to 

https://account.adobe.com/activated-devices and try and logout that way. But i have had the most luck doing it though photoshop

 

13 replies

Participant
October 6, 2024

I had the same issue and found out that I was logged into another computer hence it was not allowing me to open another session.  Usually the app would tell you to log out of another computer but Acrobat shuts down iinstead. 

 

Do to Adobe.com.  Click on Help & Support, Manage my  account.  Click on Plans and payment drop down at the top of the screen. Click on Activated devices. From there you have the option of signing out of all other devices.

ls_rbls
Community Expert
Community Expert
November 7, 2024

Hi @Tom_Nassayan7657 ,

 

Thank you for updating this old thread and confirming this solution!

Participant
September 18, 2024

Same problem.  I had both Adobe DC and Adobe Reader Touch.  I deleted Adobe DC and all is fine.

Participant
May 2, 2024

Same baloney previews print and gone blank all I have left is the outline of all the different sections available for editing all blank, I emailed to myself 

and was able to edit and then it wouldn't print. Abode is like the granddad of them all, their latest stuff makes garbage smell appealing in summer, what a disappointment, Big, Rich, Spoiled Rotten. This place caresa ZERO about customer appreciation..                                                                                                                          

Participant
April 29, 2024

So, after being on vacation for 10 days, this was also happening to me. All it took was signing back into my account. Hit the little up arrow in your task bar and click on the infinity sign. Then sign in. If you are already signed in; sign out and sign back in. 

Good luck!

 

Participating Frequently
March 31, 2024

It's probalby Adobe thinking you've reached your limit of activated devices. Go to the "run" command, type in "acrodist" (without the quotes). Acrobat Distiller should open, you'll probably be asked to delete one device since you've reached your "activation limit". Delete one device, continue, done. Close Acrobat Distiller. Now open Creative Cloud Suite and open Acrobat. Should work. 

 

Done. 

Participating Frequently
March 26, 2025

"It's probably". Typos. Bananas. 

Participant
January 19, 2024

A reply for anyone still having this issue:

If acrobat is closing after a blank popup comes up immediately after opening, it might be failing to load the "Too many devices" menu. An easy fix is to go into any other adobe suite app, you'll be met with the popup, make sure to disable one of the other active devices and once it accepts your changes you should be good to try acrobat again. Hope this helps, my issue was similar and this fixed it.

Abambo
Community Expert
Community Expert
January 19, 2024
quote

A reply for anyone still having this issue:

If acrobat is closing after a blank popup comes up immediately after opening, it might be failing to load the "Too many devices" menu. An easy fix is to go into any other adobe suite app, you'll be met with the popup, make sure to disable one of the other active devices and once it accepts your changes you should be good to try acrobat again. Hope this helps, my issue was similar and this fixed it.


By @Kitt Stone

Until now this dialogue did not fail me. But if you only have Acrobat, you can't obviously not open a different Adobe application. Going to https://account.adobe.com/activated-devices will be your solution in that case.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
February 21, 2024

I fixed this issue by launching Distiller which should be installed along side Acrobat. I had too many activations and it allowed me to sign out other devices. Acrobat did not prompt me to sign out other devices nor notify that too many activations was the issue.

 

Adobe, WTH, how can this still be in an issue in 2024?

Participant
November 19, 2023

Just had this issue also,

Final cause i think for me, was that Acrobat thought my device limit was reached, and would close, but it would not display the device limit options,

Opened Photoshop, and it correctly displayed the devices currently enabled, i saw my current device was not active, so activated it,

now when opening acrobat, it worked and no longer insta closed

Participant
November 27, 2023

Right on. Everyone I suggest trying what flight crew suggests here. Open in Photoshop. You will likely see you have reach your limit. Sign out on another device. The go back and open adobe. It started working for me right away. The issue is for whatever reason it doesnt stay open long enough in adobe acrobat to let you sign out of the other devices. Instead it just closes out almost imedatly. Try this 1st as its the easiest fix sugested here. 

Participant
October 19, 2023

Uninstall previous version of reader. Download the recent install file. But: BEFORE RUNNING IT,  RIGHT CLICK TO OPEN PROPERTIES, THEN IN TAB "GENERAL"  click on UNBLOCK (right corner on the bottom) , then APPLY.

After you can run the EXE install file (I always run it as Administrator).  After this, the program will take several minutes to download from Adobe Internet site, and after end of download, and TERMINATE, Adobe Acrobat will appear on the list of programs. Clisk on it will result in about 1-2 minutes wat until it loads, and then it will stay on ready to be used!

Participant
September 28, 2023

I've ran into this problem where Adobe Acrobat would open, then immediately close. I've managed to fix it so I'm sharing my fix on threads relating to this problem hoping it'll help others.

 

My issues was this:

I opened the app from CC (or from opening a PDF). The app would open but close after about 3-5 seconds. I did this for a few times and saw that in the bar at the top of the window, there was a "Sign In" button, right where the account usually is in my other CC apps. Before closing, a small window appeared to pop up in the middle of the screen, but it just disappeared in an instant. Then the app would close, even if it managed to open any PDF I wanted.

 

What I tried:

I tried uninstalling and reinstalling. 

I tried this fix: https://helpx.adobe.com/acrobat/kb/acrobat-dc-closes-after-launch.html but it did nothing. Plus it's a weird fix for Adobe to suggest, but anyway.

Then I came upon this thread: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Here, Solution 4 guided me to try opening "acrodist". When opening it, the same small window popped up in the middle of the screen, this time staying opened and indicating an error with my account, and an error code 205, with a prompt to contact support.

When searching for a fix for error code 205, I found this thread: https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

Another seemingly weird fix, but I tried it anyway. And this worked for me. If you do try it, here are the steps:

1. Press WIN-R and type in CMD

2. Type in the text below:

for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H

3. Hit Enter/Return

4. Wait for all the text prompts to stop. Then try launching Acrobat. This worked for me. 

 

I find it wild that 1. this is a problem that has been persisting for so many years, 2. That Adobe doesn't implement an automatic fix for a seemingly basic "just clear the auth tokens when you install/reinstall" feature that breaks a core app on their suite we pay a literal ton for. 3. That none of the support here on the community forum correctly identified and pointed to this absolutely basic fix, instead recommending wild things like deleting app preferences or running "tools" that don't seem to work in most cases. 

Participant
December 5, 2024

Thank you so freakin' much for this. The command worked perfectly. Acrobat worked fine on my laptop but would immediately close on my PC with no indication as to why.

Get your sh*t together, Adobe. You made $18,000,000,000 in 2024 and you can't keep your most basic software working properly? Shameful. 

mattp89600770
Participant
November 4, 2022

I am experiencing this issue with Adobe Substance Modeler. All other apps I have installed work fine. I have uninstalled Modeler and reinstalled, restarted, shut down, etc. 

I'll try the CC cleaner and update.

ls_rbls
Community Expert
Community Expert
November 4, 2022

Hi,

 

Before you try the CC cleaner tool backup all your important work.

 

And after your backup is good to go, check for any clutter of old temporary files that should usually be hiding somewhere in the cache folder(s); specifically where both of the the Adobe Substance Modeler and Adobe Acrobat save this data to.

 

For example, if you are on Microsoft Windows 10, most of the user's Acrobat preferences are cached in the AppData hidden folder.

 

Conversely, -- [and just for troubleshooting purposes] -- I've seen suggestions in the Apple Support forums to copy the user's Acrobat Preferences file(s) and move them to another location temporarily with a different file name (i.e. "mycacheFile.old"  changing the file extension to avoid an unintended execution).

 

Upon hard-booting the machine the Adobe program will recreate the cache preferences settings back to its default status; which may address the observed issue that some of you are experiencing.

 

If that doesn't resolve anything, you can then uninstall and run both the Acrobat clenup tool followed by the the CC Cleanup tool.

 

Then restore your Acrobat Pro preferences backup file back into the original folder cache folder where you moved it from,  and see if the problem persists after a fresh installation of the software but using the old preferences.